Rose Marie Schaller
Logistics Dispatch Coordinator
Slatington,Pennsylvania
Summary
To obtain challenging position within a strong organization with the potential for professional and personal growth. Detail-oriented Transportation Coordinator with over 20 years of experience scheduling and managing fleet of up to 16 vehicles for diverse organizations. Practiced in leading teams of drivers in timely and quality shipment of products for diverse customers.
Overview
27
27
years of professional experience
Work History
Logistics Dispatcher
GHG Logistics, LLC
Allentown, PA
05.2019 - 07.2022
- Documented service activities and issues and produced regular reports.
- Dispatched calls for emergency and routine driver call-outs.
- Coordinated pickups and deliveries across United States.
- Scheduled and tracked movements of owned and rented equipment.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Communicated with customers daily about freight movements and delivery timetables.
- Tracked purchase orders and approved vendor invoices for outside services.
- Monitored dispatched calls and took action to resolve and correct potential problems.
Front Office Manager
Person Directed Supports
Allentown, PA
03.2015 - 05.2019
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Standardized office structures and processes to promote collaboration and increased performance.
Transportation Dispatch/Customer Support
OVERDRIVE LOGISTICS
ALLENTOWN, PA
01.2012 - 04.2015
- Reconcile customer and carrier invoices
- Handle refusals, returns and re-consignments
- Schedule loading appointments and delivery appointments on all loads
- Enter orders and coordinate orders to customer needs and expectations
- Negotiate rates with customers and carriers on lanes
- Locate carriers on Internet Truck stop and Carrier 411 in the region , set up new carriers contracts, research carrier rating and performance, verify insurance coverage meets company qualifications
- Search and locate new customers
- Set up customer contracts and negotiates rates for lanes.
Transportation Specialist
NESTLE WATERS NORTH AMERICA
BREINIGSVILLE, PA
04.2009 - 03.2012
- Build FTL, LTL and Stock transfer loads average 300 loads daily for Southeast Region
- Dispatch carriers to appropriate loads
- Route and optimize orders for DSD program in I2
- Maintain delivery dates and appointments for average of 800 orders
- Arrange capacity
- Negotiate rates with carriers on lanes with invalid rating
- Verify each load has the max payload per carrier contract
- Run Shipping Compliance Report daily with warehouse and carrier performance levels
- Monitor warehouse alerts
- Track and Trace all open orders, returns
- Handle refusals, returns and re-consignments
- Schedule loading appointments for all orders in the system
- Work with warehouse personnel on man hours needed on daily basis
- Work with planning department with sourcing loads to the appropriate loading facility depending on inventory levels
- Notify the carriers of dock changes
- Coordinate orders to customer needs and expectations
- Support dock and carriers
- Run daily performance reports for club customers
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
Northeast Transportation Operations Supervisor
AMERICOLD LOGISTICS
FOGELSVILLE, PA
05.2006 - 04.2009
- Maintain relationship with customers, carriers, consignees and employees
- Provide feedback on warehouse operations in relation to transportation
- Improve methods of achieving goals of service and cost
- Prepare in advance for both positive and negative capacity changes
- Monitor I3PL alerts, enter delivery appointments, freight bill management and accessorial with customers and carriers
- Emphasize priority loads to carriers and customers
- Approve Manual Margin Overrides A/R and A/P
- Reconcile financial month end
- Reconcile MTO’s on weekly basis
- Research carrier short pays with A/P corporate department
- Research customer invoices with A/R corporate department
- Negotiate rates and update carrier contracts
- Carrier expansion
- Maintain Northeast Routing Guide for Logistics Coordinator
- Update and maintain Transportation SOP’s
- Set up new warehouse for ATS business
- Coordinate training of employees and carriers on upgrades and new procedures
- Program Auto Tend warehouses
- Fill in for Logistic Coordinator, Transportation Customer Service and General Manager
- Manage and maintain fleet for dedicated customer
- Coordinate Transportation loads according warehouse matrix
- Research OS&D issues
- Computer Experience with Microsoft Excel, Windows 95,98,2000, Lotus Notes 6.0, AS400,
- WMS, Rand McNally, PC Miler, Report2Web and YMS
Transportation Lead Person/Dispatcher
AmeriCold Logistics
Fogelsville, PA
02.2000 - 05.2006
- Responsible for three DC’s within the Northeast Region
- Coordinate orders according to pool schedule
- Build FTL and LTL loads
- Dispatch around 200 loads a day within the Northeast Region
- Search for new carriers with competitive rates and service
- Assign carriers to appropriate loads
- Verify A/R and A/P is correct on each load
- Run volume reports
- On- Time Load and Delivery Performance Reports
- Send Report Cards to Carriers below 95 percent service level
- Delegate work load on a daily basis to appropriate personnel
- Reconcile carrier invoices for dedicated program
- Reconcile month end billing, A/R and A/P
- Train new Hires on AS400 system, Lotus Notes, PC Miler and customer service daily functions
- Fill in for Customer Service, OS & D when out on vacation
- Resolve carrier issues most cost efficient way
- Computer Experience with Microsoft Excel, Windows 95,98,2000, 2003 Lotus Notes 6.0, AS400,
- WMS, Rand McNally and PC Miler
- Transportation Customer Service
- Preset delivery appointments on loads
- Helped carrier with appointments issues
- Contact appropriate customer with appointments problems
- Handled refusals, returns and re-consignments
- Add extra charges to A/P and A/R
- Verified carrier arrived on time to consignees
- Notified customers when carrier didn’t arrive on time
- OS & D’s
- POD’s
- Status Edit Reports
- Accepted Loads W/O Loading or Delivery Appointments Report
- Verified carriers made appropriate appointments
- Customer Service
- Enter and allocate orders on the AS400
- Advise customers of backorders and shortages
- Print orders and made proper adjustments to P.O.’s
- Provide private label work orders and add proper labeling charges
- Place product on hold and release status
- Locate discrepancies for warehouse and correct
- Track damaged and old age product for customer
- Keep track of inventory shipped and received
- Transfer product and adjustments
- Schedule delivery appointments
- Handle re-consignments
- Physical inventory on case labels
- Created Procedure Manual for all distribution centers that stored Chef/Heinz product
- Processed year end
- Physical Inventories
- Entered tickets
- Made adjustments
- Reconciled
- In/Outbound Coordinator
- Made loading and delivery appointments for warehouse
- Coordinated consolidated loads and assigned carriers and trailers
- Organized schedule for warehouse
- Run reports with totals for next day schedule for man hours needed
- Distribute schedules to warehouse personnel
- Responsible for training new associates.
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Office Associate
CATERPILLAR LOGISTICS/SAAB CARS
FOGELSVILLE, PA
01.1995 - 01.1997
- Delegated work load on a weekly basis in Supervisors absence
- Instructed associates efficiently on everyday occurrence
- Entered and released orders
- Coordinated pool schedule for customers in designated areas of the
- United States
- Shipping confirmation on all products on all orders to be shipped
- Weigh and meter product on Federal Express and UPS System
- Printed Bills of Lading and Export Documents for Domestic and Hazardous material shipped from
- United States
- Inventory control, cycle counts, receiving and adjustments
- Create report on gains and losses due to cycle count discrepancies and damaged inventory
- Accomplished on Windows 95
- Certified on stand up and sit down forklift, Cherry Picker and Taylor Dunn.
Dispatcher/Security Programmer
Sonitrol Security Systems
Allentown, PA
01.1993 - 01.1995
- Monitored residential and business security for Philadelphia and Allentown area
- Dispatched Appropriate Emergency Personnel (Police, Fire and Ambulance) depending on type of alarm
- Worked with Philadelphia Police department on Emergency Hold Up alarms, business break in
- Filled out Dispatch Reports
- Responsible for updated documents and incidents Reports for an average of 150 alarms during shift
- Programmed new security systems and tested with technician
Education
Team Building/Management Course
Penn State University
03.1996
H.S. Diploma - undefined
Emmaus High School
1989
Business Management
Lehigh County Vocational Technical School
1989
Skills
- Supply Inventory Management
- DOT Requirements
- Process Reviews
- Inspection Results Reports
- Performance Assessment
- DOT Regulations
- Navigation Equipment
- Work Order Explanation
- Employee Counseling
- Daily Receipts Documentation
- Complex Problem-Solving
- Transportation and Logistics Coordination
- Administrative Support
- Efficient Routing
- Production Coordination
- Spreadsheet Tracking
- Set Up Procedures
- Accounts Payable and Accounts Receivable
- Government Regulations
- Customer Relations
- Price Quoting
- Cost Efficiency
- Active Learning
- Material Handling and Moving
- Driver Management
- Compliance Regulations
- ERP and SAP
- Word Processing
- Team Goals
Timeline
Logistics Dispatcher
GHG Logistics, LLC
05.2019 - 07.2022
Front Office Manager
Person Directed Supports
03.2015 - 05.2019
Transportation Dispatch/Customer Support
OVERDRIVE LOGISTICS
01.2012 - 04.2015
Transportation Specialist
NESTLE WATERS NORTH AMERICA
04.2009 - 03.2012
Northeast Transportation Operations Supervisor
AMERICOLD LOGISTICS
05.2006 - 04.2009
Transportation Lead Person/Dispatcher
AmeriCold Logistics
02.2000 - 05.2006
Office Associate
CATERPILLAR LOGISTICS/SAAB CARS
01.1995 - 01.1997
Dispatcher/Security Programmer
Sonitrol Security Systems
01.1993 - 01.1995
Team Building/Management Course
Penn State University
H.S. Diploma - undefined
Emmaus High School
Business Management
Lehigh County Vocational Technical School
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