Rosemarie Selga

From staying on task to create luxury centerpieces, floral sculptures, and bouquets on time for my clients all while keeping with the upscale image I highly pride myself with, to running my boutique with the utmost attention to detail, I complete every aspect of my business to the highest degree. I complete all purchase orders keeping ahead of the trends and anticipate my clients needs even before they do. I take the time to truly listen to my clients during our consultations together while showcasing my expert salesmanship techniques I've acquired over the years to elevate my sales to the maximum capacity, creating a profitable and sustainable business.

How I exceeded expectations as an employee at Feller, is by retaining my regulars throughout the pandemic and having record breaking sales as an individual for the establishment. I recommended the top priced items and along with my exuberant personality and knowledge in product, succeeded to be the highest ranked in sales.

• Cultivated warm relationships with regular customers which helped drive overall sales and profitability
• Maintained an extensive knowledge of an evolving menu by describing cooking ingredients and cooking methodology. In doing so, I was able to educate guests, answer questions and make quality recommendations.
• Elevated customer satisfaction through followup and enthusiastic customer service.
• Kept a positive attitude during peak hours and seasons to drive a "customer first" culture at all times.

Skills: Communication, Product Knowledge, Decision-Making, Conflict Resolution, Cleaning, Customer Satisfaction

• Full time nanny to 5 children (ages 1-5)
• managed a full schedule including: pick up and drop off, engaging activities, meal preparation, sleep schedules, and adhering to appointment schedules.
• Executed light housekeeping tasks including, cleaning bathrooms, light laundry, basic sanitation tasks around bathrooms and kitchen areas.
• Daily focus on learning curriculum focused on fine and gross motor skills.
• Maintained constant situational awareness when working with all 5 children simultaneously. Critical during play times at parks or in home. Safe guarded areas to minimize chance of danger and harm to the children.
• Organized food preparation for meals and snacks daily. Tailored meals and snacks according to the parent's dietary requests and also to avoid allergens.

Skills: Teaching, Action Orientation, Cooking, Planning and Organizational Skills

I oversaw 10 servers per shift, making sure they were achieving the standards for a high-end restaurant and having a can-do attitude for the guests, while having their experience flow seamlessly. I was known for taking the initiative, embracing challenges, and overcoming obstacles.

• Maintain extensive knowledge of all bar and dining menus so I could teach product knowledge to service staff.
• Manage service team by providing guidance throughout the shifts pertaining to process flow, communication with kitchen staff, and responding to customer needs.
• Provide consistent feedback to service staff in order to meet the high quality standards set by Seven Steakhouse. This included topics such as appearance standards, communication both verbal and non-verbal, providing a "win/win" solution when customers were displeased with portion of our service and products.
• I was constantly holding myself to the high standards set by the company in order to demonstrate to the staff what good behaviors look like. This was critical in providing service to the high profile customers that would frequent our location.
• Immediately made myself available for poor customers service scenarios and worked towards landing on a resolution in order to deliver a satisfactory experience.
• Attend training sessions to stay updated on
  procedures and services.

Skills: Team management, Employee Training, Active Listening, Customer Service, Time management