ROSEMARIE Sousa
Middleboro,Massachusetts
Summary
Human Resources Manager offering 10+ years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
American Consumer Credit Counseling Inc.
Auburndale, MA
04.2015 - 07.2023
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Held exit interviews and documented information discussed with employees.
Human Resources Generalist
SecurAmerica
Boston, MA
04.2010 - 09.2014
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Conducted background checks, reference checks and employment verification.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted employee hiring and exit interviews.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Engaged in data collection, identifying organizational needs and development solutions.
- Recruited and on-boarded full time/ part-time and supported 600 staff members.
Education
Some College (No Degree) - Human Resources Management
Skills
- Recruitment - Onboarding
- Compliance
- Benefits Programs
- Human Resources Operations
- Records Management
- Training and Mentoring
- Performance Assessment
- Labor Relations
- Succession Planning
- Employee Relations
Timeline
Human Resources Manager - American Consumer Credit Counseling Inc.
04.2015 - 07.2023
Human Resources Generalist - SecurAmerica
04.2010 - 09.2014
Eastern Nazarene College - Some College (No Degree), Human Resources Management
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