Summary
Overview
Work History
Education
Skills
References
Timeline
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Rosemarie Carlos Castillo

Orosi,CA

Summary

Motivated professional with a strong work ethic and proven adaptability. Demonstrates effective self-management and time management skills while delivering exceptional customer service. Committed to taking on new challenges and achieving results independently.

Overview

25
25
years of professional experience

Work History

Customer Return-OSD/VAS

Patterson Logistics Services
Dinuba, California
09.2000 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with group of coworkers to accomplish goals and address issues related to our products.
  • Prioritized and organized tasks to efficiently accomplish reported discrepancies.
  • Assisted with customer service and answered questions to improve satisfaction for customer return.
  • Provided support and guidance to coworkers to maintain a collaborative work environment.
  • Collaborated with team members to streamline receiving processes.
  • Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
  • Verified accuracy of Receiving documents such as bills of lading, packing lists and invoices.
  • Performed quality assurance checks on incoming products prior to stocking the shelves.
  • Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.
  • Processed returns from customers ensuring that any refunds were properly credited back to their accounts.
  • Compared shipment contents with paperwork to support inventory accuracy.
  • Conducted quality control checks on incoming merchandise to identify any defects or damages.
  • Provided support to purchasing personnel in resolving supply chain issues related to procurement activities.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy When creating customer returns.
  • Received and inspected incoming shipments for quality and accuracy.
  • Coordinated with vendors to resolve discrepancies in delivery.
  • Reported damaged goods to management for proper handling procedures.
  • Verified invoices against ordered items for accuracy and completeness and reporting discrepancies.
  • Communicated with vendors regarding order status updates and delivery schedules as needed.
  • Received, inspected, and verified vendor shipments to ensure accuracy of order.
  • Coordinated with suppliers to return defective items or arrange for replacements if necessary.
  • Performed daily cleaning duties such as sweeping floors and wiping down surfaces to keep workspace clean.
  • Managed inventory levels through regular cycle counts and other methods to minimize shrinkage losses.
  • Resolved discrepancies between purchase orders and actual received products in a timely manner.
  • Located and retrieved files, assisting public with general information.

Education

Some College (No Degree) - Early Childhood Education

College of The Sequoias
Visalia, CA

Skills

  • Inventory control
  • Quality control
  • Customer returns processing
  • Vendor communication
  • Supply chain communication
  • Returns processing
  • Flexible and adaptable

References

References available upon request.

Timeline

Customer Return-OSD/VAS

Patterson Logistics Services
09.2000 - Current

Some College (No Degree) - Early Childhood Education

College of The Sequoias

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Rosemarie Carlos Castillo
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