Rose Marie Nicosia Fry
Roswell,GA
Overview
19
19
years of professional experience
Work History
Bartender , Shift Manager , Catering Manager
Dos Margaritas Mexican Restaurant
Alpharetta, GA
06.2023 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained new employees to perform duties.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed regular bar inventories and daily requisition sheets.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Assessed employee performance regularly through observation and feedback sessions.
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Bartender , Server , Lead Corporate Trainer
Taco Mac Restaurant
Alpharetta, GA
03.2017 - 06.2023
- Collected and organized daily till totals and tips.
- Resolved customer complaints in a professional manner.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Effectively multitasked within fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Authored new training procedures and manuals for instructors.
- Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Server , Bartender , Trainer , Shift Manger
Atlantic Grill
Atlanta, GA
11.2008 - 03.2017
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded to ad hoc cleaning duties at end of shift.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stocked service areas with supplies during slow periods.
- Checked food before serving it to customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and confirmed complete orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server , Bartender , Corporate Trainer , Admin
Hard Rock Cafe
Atlanta, GA
10.2005 - 06.2010
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Followed health safety guidelines when preparing and serving food products.
Education
Master of Arts - Cosmetology
Gwinnett Technical College
Lawrenceville, GA06-1998
Skills
- Health codes compliance
- Mixology
- Basic accounting
- Safe service compliance
- Bar restocking
- Excellent judgment
- Organizational growth
- Inventory
- Bar service preparation
- Team training and development
- Patience and tolerance
- Customer service expertise
- Recipe and menu memorization
- Hospitality and accommodation
- New hire training
Affiliations
I am a ten plus year foster dog mom and volunteer with multiple animal rescues , Including Life Line Animal , and Dekalb and Fultun County Animal Shelters .
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bartender , Shift Manager , Catering Manager
Dos Margaritas Mexican Restaurant
06.2023 - Current
Bartender , Server , Lead Corporate Trainer
Taco Mac Restaurant
03.2017 - 06.2023
Server , Bartender , Trainer , Shift Manger
Atlantic Grill
11.2008 - 03.2017
Server , Bartender , Corporate Trainer , Admin
Hard Rock Cafe
10.2005 - 06.2010
Master of Arts - Cosmetology
Gwinnett Technical College
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