Rosemary Aguilera
Oak Harbor,WA
Summary
Outstanding server with the utmost etiquette and enthusiasm to all customers and colleagues. I love engaging with everybody to ensure each person is happy and pleased with the service provided to them, along with my coworkers. I have been in the food industry for more than 10 years as I started working when I turned 14. I enjoy everything I do and love working with others around me. I cam be bubbly as some like to think of me, and very outgoing and enthusiastic towards every person I come across. I like to make sure everyone can feel the genuine care I like to maintain for a nice connection. I can be fast paced yet efficient to maintain flow of business. It's very easy and quickly for me to adapt to changes. I'm always looking for other ways to improve my work ethic in the eyes of others around me. I have two beautiful girls which doesn't really give me time for any hobbies, so I consider myself a big family person.
Overview
16
16
years of professional experience
Work History
Server
Naung Mai Thai Kitchen
2022.04 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Sales Associate
Sunglass Hut
2021.11 - 2021.12
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built strong connections with every customer to ensure satisfaction
- Maintained professionalism
Customer Service Representative
Alorica
2021.08 - 2021.09
- Streamlined call center processes for improved efficiency and reduced wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Cashier
The Home Depot Inc
2020.01 - 2021.06
- Lead customers in the right direction to complete their purchases
- Assist customers to ensure a fast, efficient, check out service
- Accurately and properly handle cash during every transaction
- Increased efficiency and flow at checkout
Cashier
Papa Murphy's
2013.08 - 2020.01
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained clean area for food prep and storage
Newspaper Deliverer
Whidbey News-times
2008.01 - 2011.12
- Safely navigated various weather conditions to ensure timely newspaper deliveries.
- Assisted with newspaper bundling and sorting to expedite the delivery process.
- Enhanced customer satisfaction by delivering newspapers on time and in pristine condition.
- Fast paced delivery for every customer
Education
High School Diploma -
Oak Harbor High School
Oak Harbor, WA06.2016
Skills
- Time Management
- Conflict Resolution
- Problem Solving
- Sales 10+ years
- Food safety skills and handling
- Time Management
- Inventory control
- Management and supervising experience
- Guest engagement
- Personal
- Cash handling
- Team player and very communicative
Timeline
Server
Naung Mai Thai Kitchen
2022.04 - Current
Sales Associate
Sunglass Hut
2021.11 - 2021.12
Customer Service Representative
Alorica
2021.08 - 2021.09
Customer Service Cashier
The Home Depot Inc
2020.01 - 2021.06
Cashier
Papa Murphy's
2013.08 - 2020.01
Newspaper Deliverer
Whidbey News-times
2008.01 - 2011.12
High School Diploma -
Oak Harbor High School
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