Rosemary Angle
Avondale,AZ
Summary
Hardworking and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to challenging tasks and dedicated to business success. My organized skills bring strengths in handling work independently and solving routine problems without oversight. I have the ability to quickly learn new processes. I am also reliable and focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow in the Management Field. A talented Program Director is skilled in handling administrative, operational, and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 25 years of experience to new professional challenges with a growth-oriented organization. A talented Program Director is skilled in handling administrative, operational, and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 25 years of experience to new professional challenges with a growth-oriented organization.
Overview
22
22
years of professional experience
Work History
PROGRAM DIRECTOR/INSTRUCTOR
ARIZONA COLLEGE
01.2017 - Current
- Cultivate an environment where team members respect and adhere to company core values of quality, integrity, and ownership thinking by integrating these values in the program and practices, developing consequences for violations or non-compliance, and supporting an Open-Door Policy
- Identify and recruit top talent within organization and network
- Track benchmarks daily, weekly, monthly quarterly and yearly
- Report and strategize with Director of Operations weekly/monthly/yearly and Director of Finance monthly
- Analyze and develop institute department: student care and education
- Provide operational oversight by developing Team Leads to prioritize resources, develop team, set high expectations, inspire commitment, and coach to results
- Direct the Institute operational systems, processes, and policies in support of Institute mission, goals and objectives; ensure all team members meet/exceed benchmarks on a daily, weekly, monthly, quarterly and yearly basis
- Ongoing reporting and compliance with all agencies: ABHESS
- Lead meetings, Team Lead meeting (weekly), and All Team Celebration (quarterly) Positive team, student, and guest experiences Instill Institute mission, vision, and beliefs
- Use Inspired Coaching techniques
- Resolve conflict in an effective, confidential, and professional manner
- Regularly review Profit and Loss, designing procedures to achieve profitability
- Focus on budgets goals and making sure benchmarks are achieved
- Monitor and decrease expenses as possible
- Meet and inspire incoming students
- Complete all HR paperwork for new hires and maintain organization of team member files
- Track sick leave, vacation, and time off
- Hire, train, develop, support, and inspire all team members—maintaining staffing and attrition
- Attend and host graduations, and all Institute events
- Create alignment with institute guidelines
- Submit and approve payroll
- Review and approve agenda and participate in all events
- Provide feedback utilizing evaluation tools
- Significant internal and external customer interaction including students, team, family members, guests, salons, vendors
- Perform other tasks as required or assigned
- Excellent communication and organization skills Committed to providing outstanding customer service
- Computer literate, business writing and communication skills Termination: submit termination request/report, payroll, PTO payout, insurance cancellation, 401k maintenance LOA/Drop: ensure proper coaching, meet with, find solutions.
PROGRAM DIRECTOR/INSTRUCTOR
Everest Institute
09.2008 - 12.2016
- Cultivate an environment where team members respect and adhere to company core values of quality, integrity, and ownership thinking by integrating these values into the program and practices, developing consequences for violations or non-compliance, and supporting an Open-Door Policy
- Identify and recruit top talent within the organization and network
- Track benchmarks daily, weekly, monthly quarterly, and yearly
- Report and strategize with the Director of Operations weekly/monthly/yearly and the Director of Finance monthly
- Analyze and develop institute department: student care and education
- Provide operational oversight by developing Team Leads to prioritize resources, develop team, set high expectations, inspire commitment, and coach to results
- Direct the Institute operational systems, processes, and policies in support of Institute mission, goals and objectives; ensure all team members meet/exceed benchmarks on a daily, weekly, monthly, quarterly and yearly basis
- Ongoing reporting and compliance with all agencies: ABHESS
- Lead meetings, Team Lead meeting (weekly), and All Team Celebration (quarterly) Positive team, student, and guest experiences Instill Institute mission, vision, and beliefs
- Use Inspired Coaching techniques
- Resolve conflict in an effective, confidential, and professional manner
- Regularly review Profit and Loss, designing procedures to achieve profitability
- Focus on budgets goals and making sure benchmarks are achieved
- Monitor and decrease expenses as possible
- Meet and inspire incoming students
- Complete all HR paperwork for new hires and maintain organization of team member files
- Track sick leave, vacation, and time off
- Hire, train, develop, support, and inspire all team members—maintaining staffing and attrition
- Attend and host graduations, and all Institute events
- Create alignment with institute guidelines
- Submit and approve payroll
- Review and approve agenda and participate in all events
- Provide feedback utilizing evaluation tools
- Significant internal and external customer interaction including students, team, family members, guests, salons, vendors
- Perform other tasks as required or assigned
- Excellent communication and organization skills Committed to providing outstanding customer service
- Computer literate, business writing and communication skills Termination: submit termination request/report, payroll, PTO payout, insurance cancellation, 401k maintenance LOA/Drop: ensure proper coaching, meet with, and find solutions.
PROGRAM DIRECTOR/INSTRUCTOR
Anthem Online College
10.2002 - 04.2008
- Cultivate an environment where team members respect and adhere to company core values of quality, integrity, and ownership thinking by integrating these values in the program and practices, developing consequences for violations or non-compliance, and supporting an Open-Door Policy
- Identify and recruit top talent within organization and network
- Track benchmarks daily, weekly, monthly quarterly and yearly
- Report and strategize with Director of Operations weekly/monthly/yearly and Director of Finance monthly
- Analyze and develop institute department: student care and education
- Provide operational oversight by developing Team Leads to prioritize resources, develop team, set high expectations, inspire commitment, and coach to results
- Direct the Institute operational systems, processes, and policies in support of Institute mission, goals and objectives; ensure all team members meet/exceed benchmarks on a daily, weekly, monthly, quarterly and yearly basis
- Ongoing reporting and compliance with all agencies: ABHESS
- Lead meetings, Team Lead meeting (weekly), and All Team Celebration (quarterly) Positive team, student, and guest experiences Instill Institute mission, vision, and beliefs
- Use Inspired Coaching techniques
- Resolve conflict in an effective, confidential, and professional manner
- Regularly review Profit and Loss, designing procedures to achieve profitability
- Focus on budgets goals and making sure benchmarks are achieved
- Monitor and decrease expenses as possible
- Meet and inspire incoming students
- Complete all HR paperwork for new hires and maintain organization of team member files
- Track sick leave, vacation, and time off
- Hire, train, develop, support, and inspire all team members—maintaining staffing and attrition
- Attend and host graduations, and all Institute events
- Create alignment with institute guidelines
- Submit and approve payroll
- Review and approve agenda and participate in all events
- Provide feedback utilizing evaluation tools
- Significant internal and external customer interaction including students, team, family members, guests, salons, vendors
- Perform other tasks as required or assigned
- Excellent communication and organization skills Committed to providing outstanding customer service
- Computer literate, business writing and communication skills Termination: submit termination request/report, payroll, PTO payout, insurance cancellation, 401k maintenance LOA/Drop: ensure proper coaching, meet with, and find solutions.
Education
B.S., Business Management -
Anthem College
Phoenix10.2010
Diploma and Licensed, Aesthetics -
Artistic Beauty College
Phoenix, AZ05.2000
Diploma and Licensed, Massage Therapist -
Phoenix Therapeutic Massage College
Phoenix, AZ02.1998
Skills
Effective leader
- Administration knowledge
- Organizational Leadership
- Customer service experience
- Problem-Solving
- Multitasking
- Organizational Skills
- Attention to Detail
- Teamwork and Collaboration
- Dependability and Cooperation
- Excellent Communication
- Time Management
- Professionalism
References
- Ibe Dezino-Jones, Logistics Owner, 602-777-2147
- Melonee Crouser, Clinic Supervisor, 480-332-3263
- Alexis Showers, Business Owner, 602-405-9608
Timeline
PROGRAM DIRECTOR/INSTRUCTOR
ARIZONA COLLEGE
01.2017 - Current
PROGRAM DIRECTOR/INSTRUCTOR
Everest Institute
09.2008 - 12.2016
PROGRAM DIRECTOR/INSTRUCTOR
Anthem Online College
10.2002 - 04.2008
B.S., Business Management -
Anthem College
Diploma and Licensed, Aesthetics -
Artistic Beauty College
Diploma and Licensed, Massage Therapist -
Phoenix Therapeutic Massage College
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