Rosemary Arthur
Bronx,NY
Summary
Driven and detail-oriented Case Manager with over 10+ years of experience in the healthcare domain with in depth knowledge in patient care coordination, and supporting daily operational and administrative functions. Adept at ensuring patient data integrity. Proven capacity to multi-task, meet deadlines and excellent time management. A professional team player with special focus on improving company processes by providing insights into handling administrative work efficiently.
Overview
19
19
years of professional experience
Work History
Case Manager
Queens Adult Care Center
Elmhurst, NY
05.2015 - Current
- Write, Maintain, and Edit when necessary medical and social case notes.
- Write annual summaries for residents.
- Review and update residents chart daily.
- Oversee HHA's to make sure they are in compliance with ALP regulations.
- Act as a mission between hospitals, rehabs and nursing homes.
- Create reports, and presentations using the appropriate computer programs.
- Crisis intervention and referral to appropriate treatment modalities.
- Assess needs of residents and assure that needs are met.
- Monitor resident ADL skills.
- Review medical evaluation for resident's discharged from the hospital (3122, Mental Health Evaluation, Discharge summary, Prescriptions).
- Interact with resident's caregivers.
- Maintain and assure accuracy of census daily.
- Ensure data integrity and confidentiality at all times.
- Schedule patient admissions and discharges.
- Investigate, provide and submits information to Justice Center/DOH about special incidents, events and complains.
- Review documentation for compliance with requirements and accuracy of information.
- Facilitate timely check-in by greeting visitors and establishing the purpose of their visit.
- Analyze patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
- Perform monthly inventory and maintain office and medical supply counts.
Medication Aide
Queens Adult Care Center
Elmhurst, NY
06.2007 - 05.2015
- Assisted resident with self-administration of medication.
- Reviewed MAR, 3122 and changed medication sheets to assure accuracy and congruence.
- Entered MAR data on CompuCare.
- Checked drawers to make sure those medications matched MAR (Type of medication, number of pills, dosage, and route).
- Maintained and filed medical evaluations accordingly.
- Coordinated resident's hospitalization.
- Submitted daily list of undispensed medications/refusals to Case Management Team.
- Scheduled resident's appointments and transportation.
- Monitored residents on self-medication and checked periodically with the doctor for any changes in their medication regimens.
- Monitored and recorded resident weights, and reported any concerns to the doctor and the Case Management Team.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Performed monthly inventory and maintained office and medical supply counts.
Front Desk Agent
Queens Adult Care Center
06.2007 - 12.2012
- Attended to guest in an efficient and friendly manner.
- Answered switch board in accordance to standards and proper telephone etiquette.
- Opened and closed shifts in accordance to standard procedures.
- Kept front desk and lobby areas clean and presentable at all times.
- Prepared daily reports as required by shift.
- Responded and resolved emergency issues.
- Resolved complaints from residents.
- Reviewed and assured accuracy of census daily.
- Maintained high standard of personality appearance in accordance to standards.
- Communicated with other departmental staff members via radio effectively.
- Performed other duties assigned by supervisor/manager.
- Performed general clerical duties.
INTERNSHIP
Cobble Hill Health Center
09.2010 - 05.2011
- Created Recreational activities for Alzheimer's patients.
- Assisted in creating treatment and care plan for patients.
- Accessed patient's health plan and improvement.
Education
Associate degree - Human Services
New York City College of Technology
05.2011
Skills
Microsoft Office Applications: MS Word, PowerPoint, Excel Internet Research Proficient in CompuCare
- Patient assessments
- Treatment planning
- Medical records management
- Indirect patient care
- Quality assurance and control
- Documentation proficiency
Timeline
Case Manager
Queens Adult Care Center
05.2015 - Current
INTERNSHIP
Cobble Hill Health Center
09.2010 - 05.2011
Medication Aide
Queens Adult Care Center
06.2007 - 05.2015
Front Desk Agent
Queens Adult Care Center
06.2007 - 12.2012
Associate degree - Human Services
New York City College of Technology