Rosemary Bailey
Newport,NH
Summary
Proactive, friendly individual dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a managerial trainee role where I can utilize my experience to add immediate value to an organization.
Positive and compassionate personality, with deep understanding of needs of individuals requiring personal care. Knowledge of basic healthcare practices and proficiency in assisting with daily living activities, including bathing and meal preparation. Committed to enhancing quality of life for clients by providing supportive and empathetic care.
Offering compassionate and reliable approach, eager to learn and develop in personal care environment. Brings foundational understanding of healthcare practices and ability to quickly acquire skills in assisting with daily living activities. Ready to use and develop organizational and communication skills in [Desired Position] role.
Overview
15
15
years of professional experience
Work History
Personal Care Assistant
Historic Homes of Runnemede
11.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
Personal Care Assistant
Visiting Heart Senior Care
06.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Deposit Operations Online Banking
Sugar River Bank
05.2022 - 06.2023
- Provide excellent customer service and assistance to internal and external customers in support of our online banking, mobile banking and mobile deposit services
- Recognized by other Branch Managers for my customer service
- Process daily reports for online banking including new enrollments, closed accounts, and records with no open accounts, as well as mobile banking reports to add mobile deposit
- Participates in projects, new product offerings, and system conversions related to digital banking products and services
- Knowledgeable in all aspects of online banking, mobile banking, and telephone banking
- Daily Branch and ATM balancing via Silver Lake
- Daily Reports via Master Site, Back Office, Fiserv View, Jack Henry, OFAC, ACH, Canceled payments, MConsole, Report View, iTalk/Phone Express, Quick Assist, Data Navigator, Cash Management
- Answer customers' questions, and provide information on procedures or policies
- Evaluate and report fraud/nonfraud disputes
- Check to ensure that appropriate changes were made to resolve customers' problems
- Assist customers by providing information and resolving their complaints
Office Administer/Caregiver Recruiter
Visiting Angels
03.2019 - 05.2022
- Resolve customer complaints or answer customers questions
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Review files, records, and other documents to obtain information to respond to requests
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Recruit, Pre-interview, and suggest employees
- Complete work schedules, manage calendars, and arrange appointments, schedule interviews, drug testing
- Track employees education
- Coordinate activities with other supervisory personnel or with other work units or departments
- Develop or update procedures, policies, or standards
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Complete and mail bills, contracts, policies, invoices, or checks, and services
- Identify training and development needs
- Conduct or arrange for ongoing technical training and personal development classes for staff members
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
- Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals
- Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
LNA
Blomquist Healthcare Services
03.2010 - 04.2018
- Explain medical instructions to patients or family members
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Apply clean dressings, slings, stockings, or support bandages
- Answer bells, or intercom systems to determine patients' needs
- Supply, collect, sterilize or empty bedpans/urine bags
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical professional or family
- Change bed linens or make beds
- Feed patients or assist patients to eat or drink
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms
- Provide information such as directions, visiting hours, or patient status information to visitors or callers
- Collect specimens, such as urine, feces, or sputum
Education
Nursing Assistant -
LNA Health Careers
Concord, NH08-2018
High School -
New Britain High School
New Britain, Connecticut06.1986
Skills
- Customer Service
- Critical thinking
- Bilingual
- Works independently
- Teamwork
- Effective Time Management
- Multitask
- Microsoft Office
- Scheduling
- Alzheimer's care
- Emotional support
- Administrative skills
- Personal hygiene assistance
- Accuracy and precision
- Chronic illness management
- Recruiting and sourcing
- Housekeeping tasks
- Reliability and punctuality
- Compassionate caregiving
Timeline
Personal Care Assistant
Historic Homes of Runnemede
11.2024 - Current
Deposit Operations Online Banking
Sugar River Bank
05.2022 - 06.2023
Personal Care Assistant
Visiting Heart Senior Care
06.2021 - Current
Office Administer/Caregiver Recruiter
Visiting Angels
03.2019 - 05.2022
LNA
Blomquist Healthcare Services
03.2010 - 04.2018
Nursing Assistant -
LNA Health Careers
High School -
New Britain High School
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