Rosemary Biakza Hnem
Cincinnati,OH
Summary
Dynamic and reliable professional with a diverse background, including a pivotal role at Kroger and volunteer experiences enhancing team efficiency and customer satisfaction. Excelled in problem-solving and effective communication, demonstrating proficiency in Microsoft Office and interpersonal skills. Achieved significant improvements in service delivery and operational support, contributing to enhanced team performance and customer loyalty.
Overview
10
10
years of professional experience
Work History
Volunteer Help Private Group Sponsor Refugees
Welcome Corps
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
Sushi Helper
Kroger
03.2018 - Current
- Supported efficient service during peak hours by swiftly preparing orders according to established guidelines.
- Contributed to kitchen operations by washing dishes, cleaning equipment, and performing general maintenance tasks as needed.
- Assisted in inventory management, effectively reducing waste and maintaining optimal stock levels for ingredients.
- Enhanced teamwork skills through close collaboration with fellow sushi helpers and chefs to meet daily production targets.
Interpreter Volunteer
Chin Community of Northern Kentucky and Cincinnati
06.2017 - Current
- Have working experience in interpreting Chin to English but not as professionally
- Contributed to a welcoming environment for newly arrived immigrants by facilitating language assistance during orientation sessions.
- Assisted medical professionals in understanding patient needs through precise interpretation during appointments and procedures.
- Enhanced communication by providing accurate interpretation services between non-English speaking individuals and English speakers.
Sunday School Teacher
Calvary Chin Baptist Church
01.2015 - 12.2021
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Facilitated small group discussions to foster deeper understanding of complex religious concepts among students.
Customer Service Representative
Education at Work, Macy's
06.2017 - 08.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Applied Business - Business Management
University of Cincinnati
Cincinnati, OH05-2023
Bachelor of Science - Substance Abuse Counseling
University of Cincinnati
Cincinnati, OH05-2018
Completed high school -
Sycamore High School
Cincinnati OH05.2011
Skills
- Microsoft Office
- Interpersonal Skills
- Patience
- Following Directions
- Solution-oriented
- Teamwork
- Individual Work
- Workstation organization
- Ingredient Storage
- Menu knowledge
- Rice Cooking
- Attention to Detail
- Problem-solving abilities
- Reliability
- Guest Interaction
- Effective Communication
Timeline
Volunteer Help Private Group Sponsor Refugees
Welcome Corps
10.2023 - Current
Sushi Helper
Kroger
03.2018 - Current
Interpreter Volunteer
Chin Community of Northern Kentucky and Cincinnati
06.2017 - Current
Customer Service Representative
Education at Work, Macy's
06.2017 - 08.2017
Sunday School Teacher
Calvary Chin Baptist Church
01.2015 - 12.2021
Associate of Applied Business - Business Management
University of Cincinnati
Bachelor of Science - Substance Abuse Counseling
University of Cincinnati
Completed high school -
Sycamore High School
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