Rose Mary Brooks
Maxton,NC
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English.
Overview
23
23
years of professional experience
Work History
Adult Medicaid Lead Worker
County Of Hoke
08.2019 - 05.2023
- Helped in development of new procedures and processes to improve work performance.
- Assisted in training of new employees on company policies, procedures and processes.
- Followed instructions and procedures to complete assigned tasks.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Worked fast to complete tasks and meet daily deadlines.
IMC 111 Adult Medicaid
County Of Hoke
08.2007 - 07.2019
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork for Skilled Nursing Facility and Special Assistance Homes
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Income Maintenance Caseworker 1
County Of Hoke
08.2000 - 07.2007
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
Education
Associate of Applied Science - Criminal Justice
Richmond Community College
Hamlet, NC05.2000
Skills
- Employee Motivation
- Computer
- Team player
- Displays practical approach to solving problems
- Interacts effectively with peers
Timeline
Adult Medicaid Lead Worker
County Of Hoke
08.2019 - 05.2023
IMC 111 Adult Medicaid
County Of Hoke
08.2007 - 07.2019
Income Maintenance Caseworker 1
County Of Hoke
08.2000 - 07.2007
Associate of Applied Science - Criminal Justice
Richmond Community College
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