Rosemary Bruscella
Riverhead,NY
Summary
Skilled Urgent Care Multisite Center Manager knowledgeable about operational needs and team leadership. Highly trained and experienced with 10 years in the field. Excellent planning and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Urgent Care Center Manager
Optum Prohealth
01.2021 - Current
- Drives excellence in business, clinical, and financial operations of the center through managing workflows, KPIs, scheduling, and other items as needed
- Acts as the catalyst to ensure staff are passionate about delivering genuine, caring, and friendly healthcare
- Maintains the culture of excellence by recruiting, developing, and retaining talent
- Champions the Optum Prohealth brand in the community by acting as a liaison with outreach efforts, responding to patients and the general public
- Identifies innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs
- Monitors and optimizes systems that meet staff communication needs while supporting consistency throughout the Optum Prohealth platform
- Optimizes partnerships with area and regional leader to achieve overall corporate goals and objectives
- Ensures 100% compliance with the Optum Prohealth Compliance Program and compliance with federal or state licensing requirements for both the Center and staff
Medical Assistant
Prohealth Urgent Care
01.2020 - Current
- Obtains patient histories and vital signs and records accurately in the Electronic Medical Record
- Prepares patients for examination and treatment and documents chief complaints
- Retrieves laboratory and radiology test results and instructs patients regarding medications and treatment per clinician’s instructions
- Stocks supplies and prepares exam rooms and instruments for examinations, testing, or minor surgeries
- Potential for heavy phone usage. Responds to incoming phone calls and refers if necessary. Calls patients as necessary to follow up and/or schedule appointments
- Performs other duties as assigned
Patient Care Coordinator
ProHealth Care
08.2016 - 01.2020
- Greets and assists patients with signing in and completing registration via e-check in system
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Enters and scans patient’s demographic and insurance information into Epic
- Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
- Verifies insurance eligibility and benefit information; informs patients of insurance benefits
- Collects co-payments and patient balances
- Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
Associate of Applied Science - Business Administration
Suffolk County Community College
Riverhead, NY06.2026
No Degree - Medical Assistant Certification
Branford Hall Career Institute
Bohemia, NY08.2016
Skills
- Management Team Building
- Payroll Administration and Timekeeping
- Operations Management
- Interdepartmental Collaboration
- Supplier Monitoring
- Performance Improvement
- Employee Development
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- KPI Tracking
Certification
- Emerging Leader Training, Prohealth - 2022
- Leadership Essentials Certification, Optum Prohealth- 2023
Timeline
Urgent Care Center Manager
Optum Prohealth
01.2021 - Current
Medical Assistant
Prohealth Urgent Care
01.2020 - Current
Patient Care Coordinator
ProHealth Care
08.2016 - 01.2020
Associate of Applied Science - Business Administration
Suffolk County Community College
No Degree - Medical Assistant Certification
Branford Hall Career Institute