Rosemary Camacho
Burbank,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
SALES/APPLIANCES DEPT
HOME DEPOT
10.2024 - Current
- Handled warranty claims efficiently, ensuring fast resolution for customers while adhering to company policies.
- Responded to telephone calls, emails and personnel requests for technical support from users.
- Consulted with customers on equipment requirements, providing valuable guidance on product selection based on their specific needs.
- Increased customer satisfaction by addressing and resolving service issues promptly.
KITCHEN PREP/HOSTESS
BREWS BROTHERS
08.2023 - Current
- Greet guests warmly upon arrival, seating them promptly
- Maintained a clean and organized dining area
- Verify reservations and wait time with customers
- Assisted in preparing the restaurant for closing shifts
- Ensured compliance with health and safety regulations at all times
- Assisted severs in bussing tables when needed during busy periods
- Built positive relationships with front-of-the-house and kitchen staff
- Support serving staff, food runners and bussers to keep dining room presentable and ready for guests
INPATIENT CASE MANAGEMENT
MV MEDICAL MANAGEMENT
02.2018 - 12.2024
- Maintained accurate documentation of all activities related to patient cases
- Acted as a liaison between multiple agencies providing assistance to patients
- Advocated for patients by obtaining information regarding treatment between healthcare workers and patients
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints
- Manage Admissions records, verifying eligibility, arrange discharge planning, inpatient admissions, received orders for Durable equipment, transitional care for patients once they discharge the hospital and review CCS for patients under21 years of age
- LAID OFF
Inpatient Coordinator
Ehp
05.2009 - 02.2018
- Worked closely with case managers to develop individualized care plans tailored to each patient''s unique needs.
- Implemented new procedures for more effective resource allocation within the hospital setting.
- Improved patient satisfaction by coordinating efficient admissions, discharges, and transfers for inpatient care.
- Managed bed assignments with accuracy, leading to reduced wait times and increased patient comfort.
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive information in a fast-paced environment.
- Provided comprehensive training for new hires on departmental processes and expectations to promote a high-performing team culture.
- Enhanced operational efficiency by regularly updating electronic systems used for tracking admissions, discharges, transfers, and other pertinent data points related to inpatient care coordination.
MEDICAL ASSISTANT
DR. LELANIE M LUNA
02.1999 - 05.2009
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved clinical workflow with introduction of electronic health records system.
Education
NORTH WEST COLLEGE
Glendale, CA06-1998
HIGH SCHOOL DIPLOMA - undefined
FRANKLIN HIGH SCHOOL
06.1989
Skills
- Motivate, team player, work hard Complete task on time
- Computer knowledge/word excel
- Speak Spanish
- Sales
- Order fulfillment
- Software configuration
- Returns processing
- Attention to detail
- Patient confidentiality
- Clinical documentation
- HIPAA compliance
- Care coordination
Languages
Spanish
Professional Working
Timeline
SALES/APPLIANCES DEPT
HOME DEPOT
10.2024 - Current
KITCHEN PREP/HOSTESS
BREWS BROTHERS
08.2023 - Current
INPATIENT CASE MANAGEMENT
MV MEDICAL MANAGEMENT
02.2018 - 12.2024
Inpatient Coordinator
Ehp
05.2009 - 02.2018
MEDICAL ASSISTANT
DR. LELANIE M LUNA
02.1999 - 05.2009
HIGH SCHOOL DIPLOMA - undefined
FRANKLIN HIGH SCHOOL
NORTH WEST COLLEGE
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