Rosemary Carroll
Summary
Highly experienced professional with over 15+ years of expertise in customer-centric roles across diverse industries. Recognized for outstanding performance, adept at managing customer lifecycles, and fostering lasting relationships. Possesses an active NJ Real Estate License and fluency in Spanish.
Overview
21
21
years of professional experience
Work History
Real Estate Sales Agent
United Real Estate
Fairlawn, NJ
07.2020 - Current
- Applied various methods to build a client base, including networking, email and social media
- Generated lists of properties comparable with buyer’s needs and financial resources
- Evaluated mortgage options to help clients obtain financing at best rates and terms
- Researched and determined competitive market prices
- Scheduled home viewings with potential buyers.
Client Solutions Manager
Freeman
Dallas, TX
02.2023 - 11.2023
- Create and maintain relationships with new/existing clients and all vendors/exhibitors
- Create proposals for upsales using current pricing, process and budgets
- Manage all operations pre-show required for completion of booth production on-site such as floorplans, detailed drawings, graphic proofs, proposals, renderings, etc
- Coordinate with all parties for timely on-site production of each booth based on the client's needs
- Provide on-site support, ensuring all vendor and Freeman services are provided appropriately
- Provide quotes for onsite requests needed for graphics or custom booths
- Prepare a show-site file as requested, which may include work tickets, service orders, floor plans, detailed drawings, graphic renderings, travel information or transportation
- Managed 3 million dollars in sales annually across multiple projects with competing deadlines.
Implementation Project Manager
Independent Contractor for Passport Labs Inc.
Charlotte, NC
01.2022 - 11.2022
- Outlined work plans, assessed resources and determined timelines for projects
- Delivered technical projects to achieve client business requirements
- Arranged ongoing technical training classes for staff members.
Client Success Manager
SUUCHI INC
Carlstadt, NJ
09.2019 - 03.2020
- Helped drive development and adoption of the company's supply chain management software platform
- Lead onboarding process to ensure timely delivery of client implementations
- Conduct online training sessions to ensure successful usage and feature adoption
- Ensure positive customer experience by proactively managing and growing customer relationships
- Collaborate with the Product Team to identify improvements and recommend development priority
- Provide feedback regarding software issues to the Technology Team
- Lead or assist with Sales and Sales Engineering presentations to prospective clients across the Americas
- Presented product and service details at various events to increase customer base
- Proposed solutions and leveraged cross-selling opportunities to existing and new clients
- Developed and enhanced client relationships by leveraging exceptional product expertise
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
Client Service Manager
Complus Data InnovationsInc
01.2015 - 12.2019
- Drove client satisfaction and growth via system implementation, training, and process consultation
- Offered clients personalized options to answer a wide range of needs
- Acted as the primary point of contact for 40+ clients
- Managed the day-to-day business and technical aspects of clients' solutions
- Gathered and analyzed clients' operational data to recommend optimal system configuration
- Project-managed cross-functional teams on new client implementations
- Identified and implemented techniques to mitigate risk, resolve issues, and improve efficiency
- Responsible for client profitability, billings, and invoice approval
- Created processes, procedures, and documentation to improve software and services effectiveness
- Identified opportunities for further client penetration.
Client Success Manager
COMPLUS DATA INNOVATIONS, INC
Tarrytown, NY
01.2019 - 09.2019
- Promoted to help establish the Client Success Department to foster deeper strategic client relationships
- Developed relationships with client decision-makers to complement existing operational relationships
- Demonstrated unlocked value in currently used products and drove adoption of new solutions
- Aligned internal support teams to deliver timely and effective customer service
- Acted as 'change agent' in streamlining client onboarding process and promoting use of new systems
- Liaised between Technology Teams and clients to create workable solutions to pain points.
Operations/Training Specialist
BC International Group Inc
Totowa, NJ
03.2012 - 01.2014
- Supervised operations for over 100 luxury retail stores
- Assisted in store openings, renovations, and closing projects
- Managed company trademarks
- Negotiated and executed contracts with vendors
- Coordinated logistics for seasonal meetings and store setups
- Managed fixture inventory and requests
- Coordinated all company flight, hotel, car reservations and travel itineraries
- Managed corporate supplies and reviewed and approved store level supply orders.
Client Services Account Manager
RR Donnelley, Bowne Marketing and Business Communications Inc
West Caldwell, NJ
06.2008 - 11.2009
- Managed overall production and resources to meet client requirements
- Coordinated and managed numerous projects and print jobs on a monthly basis
- Initiated collaborative efforts across functional teams to improve existing processes
- Investigated and resolved client/internal issues and developed preventive measures to avoid reoccurrence
- Created daily status reports for clients and internal teams
- Worked with internal/external Technical teams to manage client requests and expectations
- Planned and coordinated client inventory with the Purchasing team and outside vendors.
Account Manager/Customer Service Specialist
JP Morgan Chase, Bear Stearns Companies Inc
Morristown, NJ
08.2006 - 06.2008
- Negotiated repayment of tax liens for local government
- Evaluated accounts for repayment options
- Researched contact information for property owners, mortgage companies, and other third parties
- Tracked liens recommended for foreclosure, assignment or installment agreement
- Interacted with various internal departments and all levels of upper management
- Documented and maintained property status and activities in the internal database.
Administrative Support
Westfield Corporation
Paramus, NJ
11.2005 - 08.2006
- Provided administrative support to the Management Team
- Managed a busy Command Telephone switchboard
- Coordinated meetings and boardroom bookings/catering
- Met with potential tenants and made recommendations to appropriate departments
- Performed 'ad hoc' reporting, including population count and traffic reports
- Acted as public relations intermediary for disgruntled clients.
Sales/Merchandise Coordinator
Tommy Hilfiger
New York, NY
04.2003 - 12.2003
- Designed department using current merchandising and visual directives
- Planned and executed seasonal flow of goods
- Worked in partnership with the store management and staff prior to the arrival of goods
- Trained and supervised interns and department specialists
- Partnered with clients to recruit, interview, and staff departments with enthusiastic sales professionals
- Educated selling staff and store management on product information, quality, detail, new fabrics
- Reviewed sales and stock by account on a monthly basis (TY vs
- LY) to increase revenue
- Conducted staff meetings with sales personnel to introduce new merchandise.
Education
Bachelor of Science - Business Administration
Berkeley College
01.2011
Associate of Applied Science - Fashion Marketing and Management
Berkeley College
01.2003
Skills
- Client relations and retention
- Call center operations
- Account and project management
- Account oversight
- Training and coaching
- Product Knowledge
- Cross-functional collaboration
- Multi-tasking proficiency
- MLS
- Database Management
- Contract Negotiation
- NJ Licensed Real Estate Agent
- CRM Software Use
References
References available upon request.
Timeline
Client Solutions Manager
Freeman
02.2023 - 11.2023
Implementation Project Manager
Independent Contractor for Passport Labs Inc.
01.2022 - 11.2022
Real Estate Sales Agent
United Real Estate
07.2020 - Current
Client Success Manager
SUUCHI INC
09.2019 - 03.2020
Client Success Manager
COMPLUS DATA INNOVATIONS, INC
01.2019 - 09.2019
Client Service Manager
Complus Data InnovationsInc
01.2015 - 12.2019
Operations/Training Specialist
BC International Group Inc
03.2012 - 01.2014
Client Services Account Manager
RR Donnelley, Bowne Marketing and Business Communications Inc
06.2008 - 11.2009
Account Manager/Customer Service Specialist
JP Morgan Chase, Bear Stearns Companies Inc
08.2006 - 06.2008
Administrative Support
Westfield Corporation
11.2005 - 08.2006
Sales/Merchandise Coordinator
Tommy Hilfiger
04.2003 - 12.2003
Bachelor of Science - Business Administration
Berkeley College
Associate of Applied Science - Fashion Marketing and Management
Berkeley College
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