Summary
Overview
Work History
Skills
Timeline
Generic

Rosemary Corpus

Houston,TX

Summary

Self-motivated, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Memorial Hermann
03.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
  • Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
  • Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.

Patient Access Coordinator

Houston Methodist
02.2020 - 11.2023
  • PAS Coordinator on the OP side of the hospital
  • Worked closely with staff in Infusion, Lab, BCC and our offsite ED’s
  • Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
  • Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
  • Improved patient satisfaction by streamlining the registration process and reducing wait times.
  • Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
  • Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
  • Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly while remote.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Facilitated regular team meetings to address any concerns or challenges, promoting open communication among staff members.

Patient Access Coordinator

Houston Methodist
05.2016 - 02.2020
  • Coordinated cross-training initiatives to ensure adequate coverage during peak times or staff absences, increasing overall productivity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to registration to step in to assist with various tasks whenever employee was absent or at lunch.
  • Assisted in the development of policies and procedures related to registration functions, ensuring best practices were consistently followed.
  • Facilitated communication between departments regarding patient registrations, improving interdisciplinary collaboration and reducing delays in care delivery.
  • Led team of registration staff, providing ongoing training and professional development opportunities.
  • Researched and resolved complex registration issues, resulting in improved patient experiences and streamlined billing processes.
  • Served as a subject matter expert on registration processes, providing consultation to other departments as needed.
  • Promoted a positive work environment through clear communication, effective leadership, and recognition of employee achievements.
  • Evaluated department performance metrics, identifying areas for improvement and implementing targeted action plans to achieve desired results.
  • Mentored new staff members, providing support and guidance to help them achieve success in their roles.
  • Ensured compliance with HIPAA regulations by maintaining strict confidentiality standards within the department.
  • Conducted regular audits of registration records to identify areas for improvement and implement corrective actions as needed.
  • Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
  • Actively participated in hospital-wide initiatives aimed at improving overall operational efficiency and patient satisfaction levels.

Office Assistant

Texas Pain Consultants
09.2015 - 04.2016
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Patient Access Rep

Memorial Hermann
03.2012 - 05.2015


  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
  • Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
  • Trained new Patient Access Representatives, contributing to a more skilled and efficient team.
  • Developed strong working relationships with interdisciplinary team members to provide comprehensive support for each patient''s needs.
  • Reduced insurance claim denials by diligently verifying patients'' insurance coverage and eligibility.
  • Negotiated payment plans for financially challenged patients, demonstrating compassion while ensuring fiscal responsibility for the organization.
  • Streamlined registration processes for increased efficiency and reduced wait times.

Skills

  • Customer Service
  • Time Management
  • Telephone Etiquette
  • Problem-solving skills
  • Listening Skills
  • Team Collaboration
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

Front Desk Receptionist

Memorial Hermann
03.2024 - Current

Patient Access Coordinator

Houston Methodist
02.2020 - 11.2023

Patient Access Coordinator

Houston Methodist
05.2016 - 02.2020

Office Assistant

Texas Pain Consultants
09.2015 - 04.2016

Patient Access Rep

Memorial Hermann
03.2012 - 05.2015
Rosemary Corpus