ROSEMARY COUNTS
Port Orange,FL
Summary
Skilled Network Manager qualified in LAN and WAN environments. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable Network Manager with strong ability in managing technicians . Highly organized, proactive and punctual with team-oriented mentality. Resourceful Network Manager known for high productivity and efficient task completion. Possess specialized skills in network infrastructure design, cybersecurity measures, and cloud services management. Excel in problem-solving, communication, and strategic planning, ensuring smooth operation of network systems and effective team collaboration.
Overview
23
23
years of professional experience
Work History
NETWORK MANAGER
BellSouth Telecommunications
Daytona Beach, FL
05.2000 - 07.2023
- Monitored network performance to determine adjustments needed.
- Maintained inventory of parts for emergency repairs.
- Configured, monitored and maintained email applications or virus protection software.
- Installed security software to protect networks.
- Increased system security and performance with proactive changes.
- Coordinated with vendors and company personnel to facilitate purchases.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Analyzed equipment performance records to determine need for repair or replacement.
- Submitted recommendations regarding infrastructure overhauls.
- Spearheaded server infrastructure development, quality control, staging and production operations.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Planned, tested and supported high-availability infrastructures.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Performed data backups and disaster recovery operations.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
Education
Associate of Arts - ACCOUNTING
BENTLEY COLLEGE
Waltham, MA07.1972
INFORMATIONAL TECHNOLOGY
ATT
VARIOUSSkills
- Information Security
- Reporting and Documentation
- Data Backup
- New Program Installations
- Technical Troubleshooting
- Technical Analysis
- Permissions and Access Control
- Verbal and Written Communication
- Workstation Maintenance
- Network Administration
- New Technology Integration
- System Updates
- Performance Monitoring and Optimization
- Diagnosing Issues
- System Upgrades
- Decision-Making
- Vendor Relationship Management
- Resource Allocation
- Network Firewall Management
- LAN and WAN Control
- Hardware Installation
- Parts Inventory Management
- Project Management
- Network Security
- System Testing
- Connectivity Resolution
- Team Collaboration
- Disaster Recovery
- Specifications Understanding
- Attention to Detail
- Self Motivation
- Program Installations
- Infrastructure Planning
- Disaster recovery
- Performance monitoring
- Vendor coordination
- Inventory management
- Customer support
- Project management
- Technical documentation
- Data analysis
- Effective communication
- Problem solving
- Team leadership
- Systems integration
- Quality of service
- Capacity planning
- Data center operations
- Load balancing techniques
- Traffic analysis
- Network testing
- Reporting and documentation
- Network performance monitoring
- Telecommunications
- Problem resolution
- Load balancing
- Organizational skills
- Team collaboration
- Team building
Accomplishments
- Led team to achieve exceeds expectations earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Affiliations
- volunteer at Our Lady of Hope Thrift store
Timeline
NETWORK MANAGER
BellSouth Telecommunications
05.2000 - 07.2023
Associate of Arts - ACCOUNTING
BENTLEY COLLEGE
INFORMATIONAL TECHNOLOGY
ATT
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