ROSEMARY CZYSZ-HINELINE
Flowery Branch,GA
Summary
Transportation Analyst with expertise in logistics management, and cost reduction strategies. Successfully managed relationships with key stakeholders and assessed carrier performance to improve delivery accuracy rate and turnaround time. Skilled in using GPS tracking technology and analyzing data to identify areas of improvement. Strong communication and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Senior Customer Service Representative
FedEx
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by implementing feedback systems to address concerns promptly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Transportation Analyst
Walgreens Distribution Warehouse
01.2016 - 04.2025
- Managed relationships with key stakeholders across multiple departments to ensure smooth coordination of freight shipments.
- Ensured compliance with regulatory bodies’ guidelines including safety protocols governing the transport industry.
- Monitored deliveries throughout their transit cycle using GPS tracking technology and provided timely updates regarding any delays or issues encountered during delivery.
- Analyzed and evaluated transportation operations to identify areas of improvement and cost savings.
- Prioritized tasks and managed deadlines under strict time constraints.
- Resolved issues during shipping, communicating delays to relevant individuals.
- Organized daily deliveries and pick-ups according to geographic area and delivery employee availability.
- Enforced and maintained safety and quality standard operating procedures.
- Tracked number of stops and miles driven, reviewing data to determine employee productivity.
- Recommended improvements to existing and planned logistics processes.
- Maintained logistics records in accordance with corporate policies.
- Reorganized shipping schedules to consolidate loads, maximized vehicle usage and limited movement of empty vehicles and containers.
Customer Service Representative
Lanier Color LLC
10.2004 - 12.2016
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and orders following standard operating procedures..
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information.
- Processed orders and detailed transaction information to customers.
Skills
- Transportation planning
- Logistics management
- Route optimization
- Cost reduction strategies
- Problem-solving
- Punctual and dependable
- Verbal and written communication
- Analytical thinking
- OSHA Compliant
- DOT regulations
- Attention to detail
- Adaptability and flexibility
- Task prioritization
- Customer service skills
Timeline
Senior Customer Service Representative
FedEx
04.2025 - Current
Transportation Analyst
Walgreens Distribution Warehouse
01.2016 - 04.2025
Customer Service Representative
Lanier Color LLC
10.2004 - 12.2016