Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary DeFrain

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Welcoming clerical professional with 30 years of experience in Medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Scheduling appointment's and Assisting clinical staff with chart preparations Accurate when entering information in EMR system and keeping organized filing systems.

Overview

35
35
years of professional experience

Work History

Receptionist

Allegria Village
04.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restock all supplies needed for the front desk on a weekly basis.
  • Receive all mail and delivery packages for the company and residents and delivery it out to everyone.

Receptionist

DR. Linda Tucker
05.2009 - 02.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled patient next follow up appointment and did a follow up reminder phone call.

ER Registration Clerk/ ER Clinical Technician

Providence Hospital
08.2000 - 09.2006
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Processed medical insurance claims and payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Kept a calm and caring demeanor to help the patient and family members feel comfort during this stressful and scary time.
  • As a Clinical Tech I took the patients into the ER rooms then had gotten a Family History, Vitals, EKG, Transported Patients Where ever they needed to go for and test that where order by the doctor and keep them updated on what was the next step in their treatment, Before discharging patient made sure they understood what their treatment plan was before going home, then discharged patient when I had gotten the orders.

Receptionist

Dermatology Center Dr. Bonino
07.1990 - 11.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Scheduled patient follow up appointment and did a follow up reminder for their next appointment with a phone call.

Records Clerk

Internal Medicine Office
08.1988 - 03.1990
  • Updated records with new information.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Followed confidentially regulations to maintain privacy.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Utilized document imaging software to index, store and retrieve records.
  • Developed efficient filing system to retrieve records quickly.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Coordinated with various departments to support cross-functional needs.
  • Provided training to new records clerks to improve knowledge and skills.
  • Created and maintained paper filing system for quick and easy retrieval of records.
  • Generated reports from the paper systems to track records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Participated in training and other learning opportunities to expand knowledge of company and position.
  • Operated office equipment to scan and copy documents.
  • Maintained organized filing system to facilitate easy retrieval of documents.
  • Compiled, sorted and filed high volume of documents.
  • Followed security protocols to protect sensitive and proprietary information.
  • Retrieved file information and made copies for authorized users.
  • Identified and resolved filing discrepancies.
  • Added and updated records with current materials.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Classified files based on source, type or other details.
  • Classified documents according to specified guidelines.
  • Improved physical and filing systems with enhancements to organizational strategies.
  • Created and printed labels for well-organized filing.

Education

High School Diploma -

Redford Union High School
Redford, MI
06.1987

Skills

  • Claim Handling
  • Google Docs
  • Business Operations Understanding
  • Telephone Skills
  • Sorting and Labeling
  • Records Preparation
  • Correspondence Distribution
  • Call Transfers
  • Organization Skills
  • Call Answering and Routing
  • Reminder Calls
  • Business Administration
  • Office Supply Inventory Control
  • Call Screening
  • Greeting and Seating Clients
  • Restock Shelves
  • Bookkeeping
  • Document Control
  • Manage Files
  • Reception Desk Management
  • Data Imports
  • Mail Preparation and Sorting
  • Multi-Line Telephone Systems
  • Patient Information Collection
  • Greet Visitors
  • Time Management
  • Information Protection
  • Billing and Payment Processing
  • Making Appointments
  • Appointment Confirmation
  • Remove
  • Removing Sutures

Timeline

Receptionist

Allegria Village
04.2023 - Current

Receptionist

DR. Linda Tucker
05.2009 - 02.2015

ER Registration Clerk/ ER Clinical Technician

Providence Hospital
08.2000 - 09.2006

Receptionist

Dermatology Center Dr. Bonino
07.1990 - 11.1999

Records Clerk

Internal Medicine Office
08.1988 - 03.1990

High School Diploma -

Redford Union High School

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Rosemary DeFrain