Rosemary Duarte

Under the direction of the Registered Nurses, performs duties of a clerical and non-nursing clerk in the pre-operative unit.

Measure and record patient vitals (BP, pulses, respirations, and temperature) and document in patient chart.

Assist nurses and physicians with patient care, improving overall quality of service provided to patients.

Monitor patients and report any changes in patient's condition to RN.

Assist patients with standing, walking, and mobility on & off bed, personal care & hygiene

Order pre-operative tests (EKG, chest X-rays, and/or labs) with proper physician orders.

Under the direction and supervision of the RN, create and/or correct surgical consents when necessary.

Obtain and document patient vitals into charts.

Respond to and resolve diverse patient issues with speedy and knowledgeable assistance.

Collaborate with multidisciplinary teams to ensure optimal patient care and outcome.

• Coordinate the scheduling of procedures with physicians, physician offices, and anesthesiologists according to established scheduling guidelines
• Ensure that necessary equipment is available for all scheduled procedures
• Communicate additions, cancellations and special requests of schedule to all appropriate parties
• Collect patient demographic and insurance data at time of procedure scheduling
• Utilizes the computerized scheduling system and supports updates as available
• Assigns OR room and generates paperwork for chart, ID bracelet, and data cards for admission; creates patient chart for use at time of admitting and forwards to business office.

• Completed pre-registration activities such as obtaining authorizations, scheduling appointments, and verifying insurance benefits.
• Processed financial transactions associated with patient accounts, including copayments and deposits.
• Provided assistance to clinical staff members during the admission process as needed.
• Assisted patients in understanding their insurance coverage and any out-of-pocket expenses.
• Interviewed and registered hospital patients upon admission, verified patient identity, confirmed patient demographics, obtained electronic consent and entered data in hospital billing portal.
• Addressed patients and visitors professionally, efficiently and empathetically, demonstrated warm, approachable demeanor and kept waiting area orderly, presentable and inviting.