Summary
Overview
Work History
Education
Skills
spanish
Languages
Timeline
Generic

Rosemary Figueroa

Hayward,CA

Summary

Expert retail sales professional offering [Number] years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Cashiers, Stocker, Product Leader

Trader Joes
10.2015 - 04.2023
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built positive relationships with customers to increase repeat business
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Researched issues to obtain appropriate answers to customer inquiries

Cashier, Stocker, Cashier Trainer

Marshalls
07.2012 - 10.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cleaning Houses

Housekeeping
07.2006 - 06.2012
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
  • Confirmed all cleaning tools and equipment were stored properly after use
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols

Phone Company

T-Mobile, Custom Wireless
08.2005 - 05.2006
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Worked on customers daily while maintaining distinguished cleanliness and organization of work areas
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results

Education

High School Diploma -

San Mateo Adult School
San Mateo, CA
06.2012

Skills

  • Product restocking
  • Cleaning procedures
  • Money handling
  • Stocking
  • Cash Handling
  • Stock management
  • Shelving of products

spanish

i am fluent in spanish

Languages

English, Spanish
Native or Bilingual

Timeline

Cashiers, Stocker, Product Leader

Trader Joes
10.2015 - 04.2023

Cashier, Stocker, Cashier Trainer

Marshalls
07.2012 - 10.2014

Cleaning Houses

Housekeeping
07.2006 - 06.2012

Phone Company

T-Mobile, Custom Wireless
08.2005 - 05.2006

High School Diploma -

San Mateo Adult School
Rosemary Figueroa