Summary
Overview
Work History
Education
Skills
Zeta Phi Beta Sorority Incorporated
Languages
References
Timeline
Generic

Rosemary Ford

West Palm Beach,FL

Summary

Qualified professional with several years of experience in law enforcement roles. Demonstrates excellent leadership, decision-making, and records management abilities. Skilled in crime prevention, investigation, and community outreach. Experienced in collaborating with diverse teams and stakeholders to address security challenges effectively.

Overview

29
29
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Miami, FL
04.2024 - Current
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Verified boarding passes and passports for all passengers.
  • Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Assisted passengers during deplaning process by providing directions or other information as requested.
  • Provided assistance to disabled passengers when necessary.
  • Adhered to company policies regarding security measures and protocol at all times.
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
  • Responded to medical emergencies as needed during flights.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Stocked aircraft cabin with items such as newspapers, magazines, beverages.

Real Estate Agent

eXp
Bowie, MD
01.2022 - Current
  • Ensured all transactions followed state laws regarding real estate practices.
  • Researched current listings available in the area using multiple online resources.
  • Coordinated appointments to show homes to prospective buyers.
  • Responded promptly to client inquiries via phone or email.
  • Created detailed property descriptions for use in marketing material.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Generated leads through networking activities such as cold calls and referrals from past clients.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Managed real estate transactions from initiation to closing.

Police Lieutenant-Retired

Baltimore City Police Department
Baltimore, MD
10.2003 - 09.2023
  • Provided mentorship and guidance to junior officers in order to cultivate their professional development.
  • Conducted investigations into complaints of misconduct by police officers or other department personnel.
  • Investigated traffic accidents involving injuries or fatalities while ensuring proper documentation was completed accurately and timely.
  • Created weekly schedules for patrol shifts based on crime trends and community needs.
  • Managed subordinate supervisors, including assigning work tasks, overseeing daily operations, and providing guidance on complex issues.
  • Assessed performance of assigned personnel through periodic reviews and evaluations.
  • Performed administrative duties such as reviewing arrest paperwork prior to submission for prosecution purposes.
  • Reviewed reports from subordinates for accuracy and completeness before submitting to higher-level management.
  • Coordinated with other law enforcement agencies to investigate major criminal cases.
  • Participated in budget preparation activities, such as determining staffing levels, equipment purchases.
  • Responded promptly to public inquiries regarding police services or complaints against officers.
  • Interpreted state laws and municipal ordinances when making decisions about arrests or charges.
  • Directed field operations related to high priority incidents including hostage negotiations, barricaded suspects.
  • Developed and implemented policies, procedures, and training programs to ensure compliance with applicable laws and regulations.
  • Organized special events such as parades or festivals requiring additional security measures.
  • Monitored radio communications between patrol units in order to coordinate response efforts during emergency situations.
  • Analyzed crime statistics in order to identify hot spots where increased patrols were needed.
  • Met regularly with community groups in order to build relationships with citizens and gain insight into their concerns about safety within the city.
  • Provided input on policy decisions that would affect departmental operations.
  • Attended court hearings involving department personnel when necessary as a representative of the agency.
  • Served as a liaison between the department and local government officials when needed.
  • Strengthened traceability and developed organizational systems for criminal case logs, records, reports and agendas.
  • Informed shift officers of properties to watch and noted criminals understood to be in patrol areas.
  • Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
  • Collaborated with divisional commanders to maintain consistency in all operations.
  • Responded quickly to calls, questions and complaints from citizens to help in various situations.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
  • Monitored serving of warrants and assisted in making required arrests.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Supervised crowds at busy events and provided security services to prevent injuries.
  • Coordinated routine evaluations with local, state and federal regulatory agencies.
  • Improved criminal investigation lead times through enhanced case management and better personnel training.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Led operational planning teams to address field and base concerns with minimal delays.
  • Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.

Criminal Investigator

United States Naval Reserves
Annapolis, MD
03.1996 - 06.2014
  • Reviewed case files and documents to identify potential leads in investigations.
  • Utilized computer databases to research individuals associated with cases being investigated.
  • Collaborated with other agencies in joint task forces to investigate complex crimes.
  • Interviewed law enforcement personnel regarding ongoing investigations.
  • Prepared detailed reports of criminal activity for use in court proceedings.
  • Organized and maintained investigative records and files containing confidential data.
  • Worked closely with local law enforcement departments on multi-jurisdictional cases requiring collaboration between agencies.
  • Coordinated the collection of physical evidence from crime scenes for further analysis.
  • Adhered to all departmental policies, procedures, laws, regulations and ethical standards while performing duties.
  • Conducted background checks on persons of interest using various resources including public records.
  • Participated in stakeouts and raids when necessary to apprehend suspects or collect evidence.
  • Gathered intelligence on organized crime networks through undercover operations.
  • Documented facts and statements gathered from complainants, witnesses and accused persons.
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
  • Maintained strict confidentiality and discretion in handling sensitive information and investigations.
  • Conducted comprehensive background checks and due diligence investigations on individuals and entities to mitigate risk.
  • Coordinated with cybersecurity teams to investigate and respond to incidents involving digital fraud and data breaches.
  • Liaised with law enforcement agencies to investigate and solve crimes.

Education

Bachelor of Arts - Interdisciplinary

University of Baltimore
Baltimore, MD
12-2008

Aviation

Frontier Inflight
Cheyenne, WY

Skills

  • Adaptability and flexibility
  • In-flight announcements
  • Customer service
  • Medical intervention
  • Passenger safety management
  • Preflight briefings
  • Calm under pressure
  • Emergency medical training
  • Boarding coordination
  • Strong work ethic
  • FAA regulations
  • Teamwork and cooperation
  • Attention to detail
  • Emergency response
  • Criminal investigation
  • Situational awareness
  • Team leadership
  • Conflict resolution
  • Community engagement
  • Public speaking
  • Patrol operations
  • Laws and ordinances
  • Firearms training
  • Courtroom testimony
  • Physical restraint
  • Community relations
  • Crime prevention
  • Personnel supervision
  • Multicultural sensitivity
  • Mentoring officers
  • Crisis management
  • Report writing
  • Interagency collaboration
  • Law enforcement
  • Suspect identification
  • Police reports
  • De-escalation techniques
  • Conflict de-escalation
  • Problem-solving
  • Excellent communication

Zeta Phi Beta Sorority Incorporated

  • Community Activist

Languages

Kreyol
Limited
ASL
Limited

References

References available upon request.

Timeline

Flight Attendant

Frontier Airlines
04.2024 - Current

Real Estate Agent

eXp
01.2022 - Current

Police Lieutenant-Retired

Baltimore City Police Department
10.2003 - 09.2023

Criminal Investigator

United States Naval Reserves
03.1996 - 06.2014

Bachelor of Arts - Interdisciplinary

University of Baltimore

Aviation

Frontier Inflight

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