Multi-talented Senior Manager well-versed and highly effective at developing, executing, and directing key improvements to enable omni-channel business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Senior Manager, Retail Education
Nutrafol
09.2023 - Current
Developing and executing a strategic education that aligns with Nutrafol goals and objectives
Developing education and event strategies to improve retail initiatives
For serving as voice of Retail Education in partnership with Sales and Marketing
Communicating market activity and competitive intelligence through engagement with internal teams
Developing the Nutrafol Field team to be leaders in Education and Sales through training, sales development and creating growth opportunities to establish Nutrafol as the Hair Thinning Authority in Sephora
Supporting Regional Managers in building elevated training and sales opportunities
Ensuring the Field Team is consistently aligned and informed with all Education and Event programs
Providing coaching and strategical direction to Regional Managers
Responsible for management of programs that contribute to overall budget Retail Sales department, including expense planning, reconciliation of departmental expenses, and budget planning
Creating and analyzing data related to Education initiatives and make recommendations to optimize ROI
Proven ability to develop and implement creative solutions to complex problems.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Senior Manager of Retailer.com / Trade Marketing, Team Leader
Promoted to leadership position in recognition of strong work ethic and growth
Spearheaded launch of AMOREPACIFIC brands on Amazon.com
Launching Innisfree in June of 2021 above forecast for the brand
Managed and drove sales goals for AMOREPACIFIC US across retailer partner sites, i.e., Sephora, Nordstrom, Bloomingdale's, Neiman Marcus, Ulta
Led digital acceleration strategy team to successfully launch new retailer partnerships, i.e., THG Sites, Saks.com
Oversaw and developed strategic marketing, promotional plans, and digital events for new product rollouts
Led the development and implementation of promotional plans for core assortment from start to finish, in close collaboration with key cross functional partners
Deployed, optimized, and measured media campaigns to meet business objectives
Reduced wasted ad spend by 65% through analyzing and adjusting keywords and engaging specific targeted audiences
Used data and analytics to diagnose trends and link to business performance outcomes
Led p-page optimization project using best-in-class retailer practices to drive awareness and conversation to core and new product pages
Strategized and pitched for branded features on retailer sites to support product launches, marketing, and events
Increase visibility of hero products by 40% across retailer sites
Cultivated business partnerships to build lasting relationships with internal and external partners
Leveraged customer and industry trends to shape successful solutions and approaches
Effectively communicated major account and competitor activity to internal teams to ensure relevant support and timely asset and product delivery.
Senior Manager of Education, Team Leader
AMOREPACIFIC US, Sulwhasoo, AMOREPACIFIC Primera, Goutal Paris
05.2019 - 08.2020
Led strategic planning and implementation of educational programs and events
Changed educational landscape for brands by developing COVID-era educational strategies for DTC site and B&M across all brands and channels
Increasing DTC sites AOV by 110%
Collaborated with cross-functional team members to build and execute development plans
Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations
Used data and analytics to diagnose trends and link to business performance outcomes
Inspected completed work to drive quality, timeliness and company standards
Led project scope development to deliver final products that meet business needs
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
Created and distributed monthly, quarterly, and annual reports to management regarding performance
Developed business plans to incorporate growth, modernization, and cost structure improvement
Awarded “2020 Best Employee” Sales and Education Division.
Senior Manager of Sales and Education
AMOREPACIFIC US Innisfree US
06.2017 - 05.2019
Hired and motivated high-performing sales team achieving over $3.6M in sales in the first year of business
Leveraged expertise of beauty trends to create/manage elevated learning and development programs for field staff to ensure the continued education of all aspects of K-Beauty
Developed and presented creative ideas to internal stakeholders and customers to initiate new programs, events and successful sales initiatives
Created and maintained sales environment to support business objectives
Designed, customized, and facilitated innovative, market-specific educational programs & strategies for US and Global retail employees, while keeping true to the international model
Performed sales consultations and educated clients on products and services
Tracked monthly sales to generate reports for business development planning
Reduced process gaps by hiring, supervising, and coaching employees on sales strategies and protocols, optimizing performance, growth, and profitability
Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
Education
Esthetics, Skincare, and Makeup -
Christine Valmy International School
New York, NY
11.2002
Skills
Training and Content Development
Copywriting
Digital Marketing
Event Planning
Data Analysis
Coaching and Mentoring
Goal Setting
Excellent Verbal and Written Communications
Work Planning and Prioritization
Teamwork and Collaboration
Partnership Development
Cross-Functional Communication
Business Planning
Acknowledgements
Better Homes and Garden. Summer 2015 - Featured Makeup Artist, Make-up “Must Haves” for Your 30's
Family Circle, K-Beauty in the US (Innisfree USA)
Well and Good – Contributor, Beauty, and Well-Being
Languages
Spanish
Native or Bilingual
Timeline
Senior Manager, Retail Education
Nutrafol
09.2023 - Current
Senior Manager of Retailer.com / Trade Marketing, Team Leader