Rosemary Gesino
RAMSEY,MN
Summary
Dynamic Retrofit Job Coordinator at Sabre Plumbing, Heating and Air Conditioning, adept at optimizing service schedules and enhancing customer relationships. Proven track record in project management and documentation, ensuring seamless communication and timely resolution of service issues. Skilled in MS Office and multitasking, driving efficiency in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Retrofit job coordinator
Sabre Plumbing, Heating and Air Conditioning
Plymouth, Minnesota
03.2012 - Current
- Coordinated service schedules for projects.
- Assisted technicians in preparing equipment and materials for daily jobs.
- Managed customer inquiries and resolved service-related issues promptly.
- Streamlined communication between clients and field staff for project updates.
- Maintained accurate records of service requests and technician assignments.
- Ensured that all required materials and equipment was available prior to starting a job.
- Negotiated contracts with third-party vendors as needed for certain projects.
- Coordinated with external vendors in order to acquire necessary supplies for projects.
- Managed customer relationships by responding promptly to inquiries about assigned tasks.
- Managed multiple technicians' schedules.
- Handle high volume, multi-line calls.
- Generate and file all documents needed after install, including warranty and rebate paperwork.
- Order and keep track of all office supplies needed to run a multi million dollar company.
- Coordinate all building maintenance requests and needs.
Education
High School Diploma -
Columbia Heights High School
Columbia Heights, Mn01-2001
Skills
- Project management
- Customer service
- Service scheduling
- Documentation management
- Client communications
- Process optimization
- Attention to detail
- Problem solving
- Adaptable communication
- Strong communication skills
- Multitasking
- Office supply ordering
- Invoice generation
- Accounts Payable
- Purchase order processing
- Office software proficiency
Timeline
Retrofit job coordinator
Sabre Plumbing, Heating and Air Conditioning
03.2012 - Current
High School Diploma -
Columbia Heights High School