Rosemary Gonzalez
Los Angeles,California
Summary
Results-oriented management professional with over 20 years of exceptional performance, adept at leading cross-functional teams by developing, documenting, and delivering process innovations to achieve business goals. Proven track record in cultivating productive client relationships, motivating teams with tailored solutions, and driving client engagement to generate revenue.
Overview
18
18
years of professional experience
Work History
Contract Administrator
Ziffren Brittenham, LLP
Century City, California
10.2021 - 02.2023
- Oversaw contracts change requests, ensuring timely resolution.
- Authenticated and updated information in company database to maintain accurate records.
- Updated personnel employee files to ensure compliance.
- Conducted I-9 audits and managed confidential projects for clients and chief operating officer.
Call Auditor
Wilshire Law Firm
Los Angeles, California
08.2021 - 09.2021
- Conducted audits on recorded and live customer calls
- Composed clear and concise comprehensive audit findings to deliver comprehensive reports.
- Developed reports to identify training needs for intakes.
Team Sales Manager
AT&T MOBILITY
Los Angeles, California
05.2016 - 03.2021
- Supervised inside sales representatives in an Inbound Call Center.
- Ensured team compliance with corporate code of conduct policies.
- Investigated code of conduct violations, conducted disciplinary meetings, and participated in union grievances.
- Coached and developed teams to exceed corporate expectations.
- Recruited, interviewed and stimulated decisions regarding hiring, promotion and discharging of employees.
- Processed system requests for new hire onboarding and existing employees.
- Prepared documentation for monthly reporting on sales deliverables.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Developed and implemented sales strategies to achieve expected operational requirements through CRM sales systems.
- Ensured efficiency, maximization of sales and strict adherence to policies and procedures.
- Stimulated decisions regarding hiring, promoting, and discharging employees per corporate guidelines.
- Counseled representatives regarding adherence to schedules, performances and disciplines.
- Processed system requests for new hire onboarding and existing employee profiles
- Subject Matter Expert on union contract dealing with CWA (Communication Workers of America).
AT&T Inside Telesales Representative
AT&T MOBILITY
Cerritos, California
10.2012 - 05.2016
- Managed potential sales calls and handled sales transactions from various sources to sell products and services.
- Created innovative programs that resulted in increasing productivity and customer satisfaction.
- Participated in trade shows, conferences and other events to stimulate business leads.
Sales Representative
La Opinion
Los Angeles, California
04.2011 - 08.2011
- Pursued new accounts through lead generation, cold calling, and advertising referrals.
Outside Area Sales Manager
AT&T REAL YELLOW PAGES
Torrance, California
01.2005 - 12.2009
- Managed employee interviewing, hiring, and training for maximum productivity
- Provided performance management, drafted daily sales reports, and created presentation materials
- Established goals and strategies that contributed to increased growth in sales
- Coached sales team members to drive results and development through role plays.
Education
Certification II Human Resources Management -
Mount St. Mary's University
West Los Angeles05-2023
Certification I Human Resources Management -
Loyola Marymount University Los Angeles, CA
West Los Angeles, CA01-2022
Bachelor of Arts - Business Administration
Mount St. Mary's University
West Los Angeles, CAMasters - Business Administration
University of Phoenix
Woodland Hills, CASkills
- Sales: Inside & Outside
- Conflict Resolution & Problem Solving
- Interdepartmental Collaboration
- Operating Procedures and Policies
- Performance Management
- Presentation and Public Speaking
- Coaching and Team Building
- Process Improvement
- Recruiting, Hiring and Onboarding
- Data Confidentiality
- Leadership
- Management
- Negotiations
- Fully Bilingual: Spanish
Affiliations
- HACEMOS PROFESSIONAL ASSOCIATION
- HACEMOS UNETE INFLUENCER PROGRAM
Activities
- HACEMOS Professional Association
- HACEMOS UNETE Influencer Program
Timeline
Contract Administrator
Ziffren Brittenham, LLP
10.2021 - 02.2023
Call Auditor
Wilshire Law Firm
08.2021 - 09.2021
Team Sales Manager
AT&T MOBILITY
05.2016 - 03.2021
AT&T Inside Telesales Representative
AT&T MOBILITY
10.2012 - 05.2016
Sales Representative
La Opinion
04.2011 - 08.2011
Outside Area Sales Manager
AT&T REAL YELLOW PAGES
01.2005 - 12.2009
Certification II Human Resources Management -
Mount St. Mary's University
Certification I Human Resources Management -
Loyola Marymount University Los Angeles, CA
Bachelor of Arts - Business Administration
Mount St. Mary's University
Masters - Business Administration
University of Phoenix