ROSEMARY GRANADOS
MERCED,US
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
14
14
years of professional experience
Work History
IHSS Care Provider
IHSS Adult Services Program
Merced
08.2024 - Current
- Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Administered specialized treatments as prescribed by physician or other healthcare professional.
- Performed light housekeeping duties such as laundry and meal preparation.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Communicated regularly with family members regarding care status of the client.
- Documented care provided and submitted notes to supervisor.
- Managed client finances including paying bills, tracking expenses.
- Drove clients to doctors' appointments and social outings.
- Provided companionship and emotional support to elderly clients.
Store Manager
7-Eleven
Merced, CA
09.2017 - 05.2024
- Assessed operational efficiency of the store's departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared staff work schedules and assigned team members to specific duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Ensured compliance with safety regulations and company policies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily banking activities such as deposits and withdrawals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Senior Sales Associate
7-Eleven
Merced, US
08.2016 - 09.2017
- Optimized inventory management, improving stock accuracy and reducing waste
- Enhanced floor layout, increasing product visibility and sales
- Delivered excellent customer service, fostering loyalty and repeat business
- Handled cash transactions precisely, ensuring accurate financial records
- Mentored new staff, accelerating their integration and productivity
Team Leader
Jack in the Box
Merced, US
07.2011 - 01.2017
- Optimised inventory management, reducing waste by implementing data-driven stocking strategies
- Analysed sales trends to enhance product availability and boost revenue
- Managed food safety logs ensuring compliance, enhanced customer service, supported team efficiency
- Led food safety initiatives, streamlined order processes, and enhanced customer service, resulting in improved operational efficiency and customer satisfaction
- Implemented rigorous sanitation procedures and conducted regular audits, significantly reducing health and safety risks while maintaining high-quality standards
- Fostered a supportive team environment, mentoring colleagues in cash handling and food preparation techniques, boosting overall team performance
- Devised creative solutions to streamline food preparation processes, enhancing speed and quality of service during peak hours
Education
CERTIFICATE OF COMPLETE -
Milan Institute-Medical Assisting
Merced, CAC.N.A CERTIFICATE -
Franciscan Health Care
Merced, CAHIGH SCHOOL DIPLOMA -
Valley Community High
Merced, CASkills
- CPR
- Phlebotomy
- Electrocardiograph
- Bandaging
- Urinalysis
- Patient Charting
- Sterilization
- Patient Education
- Throat Culture
- Blood Glucose Testing
- Surgical Setup
- Insurance Verification
- Organization
- Multitasking
- Teamwork
- Computer Skills
- Patient assistance
- Meal preparation
- Transportation assistance
- Laundry services
- Physical mobility support
- Emotional support
- Housekeeping tasks
- Medication administration
- ADL support
Additionalinformation
Strong organizational and detail-oriented skills, Effectively handle multiple tasks simultaneously, Demonstrated ability to acquire and apply knowledge rapidly, Independent work with minimal supervision and contribute to teamwork, Optimized inventory management, improving stock accuracy and reducing waste., Enhanced floor layout, increasing product visibility and sales., Delivered excellent customer service, fostering loyalty and repeat business., Handled cash transactions precisely, ensuring accurate financial records., Mentored new staff, accelerating their integration and productivity., Optimised inventory management, reducing waste by implementing data-driven stocking strategies., Analysed sales trends to enhance product availability and boost revenue., Managed food safety logs ensuring compliance, enhanced customer service, supported team efficiency., Led food safety initiatives, streamlined order processes, and enhanced customer service, resulting in improved operational efficiency and customer satisfaction., Implemented rigorous sanitation procedures and conducted regular audits, significantly reducing health and safety risks while maintaining high-quality standards., Fostered a supportive team environment, mentoring colleagues in cash handling and food preparation techniques, boosting overall team performance., Devised creative solutions to streamline food preparation processes, enhancing speed and quality of service during peak hours., Strong computer skills (38wpm)
Timeline
IHSS Care Provider
IHSS Adult Services Program
08.2024 - Current
Store Manager
7-Eleven
09.2017 - 05.2024
Senior Sales Associate
7-Eleven
08.2016 - 09.2017
Team Leader
Jack in the Box
07.2011 - 01.2017
CERTIFICATE OF COMPLETE -
Milan Institute-Medical Assisting
C.N.A CERTIFICATE -
Franciscan Health Care
HIGH SCHOOL DIPLOMA -
Valley Community High