Rosemary Gray
Fraud Specialist
San Antonio,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Senior Claims Analyst
Bank Of America
08.2021 - 09.2023
- Processed initial and reconsideration of fraud claims by conducting an independent investigation
- Audit fraud claims and fraud reconsiderations to ensure integrity of business judgment on claim resolution
- Use of Lexis Nexis, Innovis, and other EWS- Early Warning Systems for enhance detection of ruling out of fraud
- Provide general claims support by reviewing and processing claims
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Resolves claims in a timely manner
- Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services
- Responsible for the adjudication of complex claims while maintaining minimum requirement for production and accuracy
- Utilize fraud detection tools, data analysis software and techniques to access the legitimacy of transactions.
Suspicious Report Analyst
USAA
09.2019 - 02.2020
- Responsible for reviewing alerts generated from complex monitoring systems to prepare detailed written reports that princely 30 + days ago
- Review suspicious activity (transactions, patterns and ongoing)
- Writing of suspicious activity reports (SAR)
- Due diligence of accounts to monitor, prevent fraud.
Senior Fraud Analyst
Citigroup Inc
08.2018 - 09.2019
- Conducted reviews of specific transactions and reports that showed potential suspicious activity
- Completed required investigations on referred files in a timely manner
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases
- Notified customers when fraudulent activity was detected in an effort to reduce impact
- Identified fraud patterns and anomalies through the effective analysis of large quantities of data
- Communicated effectively with customers and company personnel alike, utilizing active listening and interpersonal skills
- Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
Fraud Electronic Analyst
Citigroup Inc
01.2015 - 08.2018
- Timely reviews & releases of all incoming wires as well as other Citi product such as, Citi Global transfers per banks policies & procedures
- Ensures key risk issues are identified & migrated & resolved
- Maintain wire logs and properly executed wire documents to comply with all audit’s standards
- Other duties as assigned
- Notified customers when fraudulent activity was detected in an effort to reduce impact.
Client Escalations Supervisor
Citigroup, Inc
01.2008 - 01.2015
- Functions as the FEW Subject Matter Expert
- Review case documents, & spreadsheets for corrections on customer accounts
- Process investigation, and service escalation calls.
Secured Service Associate
Citigroup inc
01.2004 - 01.2008
- Service calls on 2nd mortgages, secured and unsecured loans
- Process forms for subordinations request Underwriting assistance Perform Investigations Review documents received for modifications.
Education
High School Diploma -
Wheatley High School
San Antonio, TXSkills
- Claims
- Dispute Tracking
- Interpersonal and Written Communication
- Decision-Making
- Critical Thinking
- Claims Evaluation
- Claims Processing
- Customer Service and Support
- Payment Processing
- Report and Records Review
- Computer Skills
- Claims Review
- Document Organization
- Service Quality
Timeline
Senior Claims Analyst
Bank Of America
08.2021 - 09.2023
Suspicious Report Analyst
USAA
09.2019 - 02.2020
Senior Fraud Analyst
Citigroup Inc
08.2018 - 09.2019
Fraud Electronic Analyst
Citigroup Inc
01.2015 - 08.2018
Client Escalations Supervisor
Citigroup, Inc
01.2008 - 01.2015
Secured Service Associate
Citigroup inc
01.2004 - 01.2008
High School Diploma -
Wheatley High School
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