Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Rosemary Gutierrez

San Tan Valley,AZ

Summary

A self-motivated professional accustomed to handling sensitive and confidential records while thriving in deadline-driven environments. Polished in developing information systems for medical establishments to provide top-quality care. Valued contributor focused on accurately capturing, storing, securing and wielding healthcare data.

Am adaptable and experienced within the healthcare environment leveraging over 16 years in patient care and advanced technological skills to effectively manage and optimize health information systems. Collaborates effectively with multidisciplinary teams to accomplish dynamic initiatives and improves health systems and quality of care.

A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Informatics, IT Consultant/Analyst position. Ready to help team achieve company goals.

Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills within the Healthcare Informatics field.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Behavioral Health Tech

Arise Homes
09.2020 - Current
  • Provide assistant, care and company to clients permanently or temporarily living in group home facilities
  • Provide guidance on building relationships with other group home, personal hygiene, self-care & Health when necessary
  • Administered prescribed and non-prescribed medication to Group Home Clients & Filed any Incident Reports when necessary.
  • Prepared and submitted daily reports to management.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in client progress.
  • Supported client confidentiality in accordance with HIPAA regulations.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring client safety.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both client, their families & Case Managers.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Taught clients how to complete basic household chores and prepare food.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

ROI Sr. Tech

Banner Health System
02.2012 - Current
  • I processed medical records request from Attorneys, Insurance Companies, and ALL the Disability Determination Services at home.
  • Processes Medical records accordingly and correctly according to HIPPA-advising requestors when completed, Medical Terminology knowledgeable, Prescriptions request, order lab work, complete Referral order and Prior Authorizations on time and call attending requestors once completed.
  • Obtain a list of patients for the day every day, room patient, update medication, allergies, demographics, and insurance list for patient.
  • Call backs on X-ray and Blood work results to patients and answer phone calls; as well perform other office procedures when necessary.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Ensured accurate billing by diligently verifying insurance information for each patient visit.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Measured patient pulse oximetry.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared lab specimens for diagnostic evaluation.

Medical Assistant & Front Office Receptionist

Hyadoc Medical Consultants
07.2010 - 03.2012
  • Answer all phone calls, generate new charts, and update patients Demographics, complete medical records, medical terminology knowledgeable, verify all private and Medicaid insurances, schedule all appointments, order imaging and blood work, and fax all medical documents needed to facility
  • Help assist with the Medical Assistant with cleaning and rooming the patients
  • Collecting payments and refunding credits when needed
  • Perform vital signs, EKG, injections, blood draws, preform Pap procedures, and set up procedures table.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Lead Medical Assistant and Front Office Receptionist

Southwestern Pediatrics
04.2008 - 07.2010
  • Answer phone calls, file charts, medical record, medical terminology knowledgeable, referral authorization, billing inquires for pt., update pt
  • Update New address, phone number, verify private and AHCCCS insurances, confirm appointments for the next day, cancellation, reschedule appointments, order Labs & X-Ray and assist pt
  • Where they need to go
  • Order all front office medical supplies
  • Cross trained as a Medical Assistant
  • Perform vital signs, EKG, injections, blood draws, preform Pap procedures, and set up procedures table.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Insurance Rep

Select Staffing
12.2007 - 06.2008
  • Answer phone calls, update customer info, send payment out to Insurances, advised clients to send in policy documents for verifications, and provide any info needed
  • Cancel prior insurances and update new insurance on clients account.
  • Conducted comprehensive risk assessments to determine appropriate coverage levels for clients, minimizing potential losses.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Medical Assistant and Front Office Receptionist

CFUS
06.2007 - 12.2007
  • Answer phone calls for Urologist office, pull patient chart, take messages, fax lab, file and documents charts, medical terminology knowledgeable, advised patient of lab results, & help out other staff if needed
  • Update patient demographics and call patients regarding their appointments
  • Perform vital signs, EKG, injections, blood draws, preform Pap procedures, and set up procedures table.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Credit Granting Rep

FACS Group, Inc.
10.2006 - 10.2007
  • Answer phone calls; remove late fees from acct., change addresses, process new applications, and direct customer to right department and credit line increases.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Worked effectively in fast-paced environments.

Secretary/Administration & Assistant/Shipping Manager

Saltcells.com
01.2006 - 11.2006
  • Input orders online, process orders, organize shipping product and ship them to customers
  • Answer multi-phone lines, take messages, keep area clean, and use QuickBooks, all Microsoft Software and calculations
  • File paperwork, fax, emails, and received messages from customers and to respond to them.
  • Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
  • Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.

Customer Service Supervisor

Goodwill Store
03.2005 - 01.2006
  • Supervise 4 cashiers, make sure they are doing work assigned to position, keep store clean and presentable for customers, invoices and inventory, deposit boxes during business and after hours
  • Have knowledge in all Microsoft software and input data into computer.
  • Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.

Office Assistant

Cruickshank School
06.2000 - 06.2004
  • Filing documents, input data in computers, fax documents, print, scan, and use copiers to make copies to documents, possess experience in all Microsoft Software, answer multi-phone lines, and show patrons where they needed to be.
  • Have knowledge in Accounting payroll and receiving.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Delivered clerical support by handling range of routine and special requirements.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Teacher Assistant

Cruickshank School
06.1997 - 06.2000
  • Input data in computers, use copiers for documents needed, tutor students and help them out, correct paperwork, and handle calls for teachers when occupy
  • Have experience in all Microsoft Software.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Aided students with special needs by adapting instructional materials and providing personalized guidance throughout lessons.

Education

Master of Science in Health Care Informatics -

Grand Canyon University
Phoenix, AZ
09.2017

Bachelor of Science in Health Sciences -

Grand Canyon University
Phoenix, AZ
04.2015

Associate Degree in General Studies -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
05.2013

Associate of Arts -

Maricopa Community Colleges - Mesa Community College, United States
Mesa, AZ
05.2013

Associates in Arizona General Education Curriculum -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
05.2013

Associate Degree in Registered Nursing -

Everest College Phoenix
Phoenix, AZ
01.2013

Medical Assistant Certificate -

Central Arizona College
Apache Junction, United States
05.2011

CNA Certificate -

Central Arizona College
Apache Junction, AZ
11.2010

Medical Office Assistant Certificate -

Blue Mountain C C
Hermiston, OR
06.2004

High School Diploma -

Blue Mountain C C
Hermiston, OR
11.2003

Skills

  • Accounting - Payroll and Receiving
  • Personal Finance
  • Outlook Express
  • Quick book
  • Microsoft Software/Excel
  • MEd iSOFT (Billing)
  • Office Hours (Scheduling Program)
  • eClinical Works
  • SoapWare
  • Practice Fusion
  • Centricity
  • NexGen
  • Cerner
  • OnBase Unity Client
  • Hyland Medical Records
  • NThrive
  • Time Trade (Scheduling Software)
  • Laser Pro
  • Loan Input
  • Computing Tax Credit
  • 80 hours training onsite at Cigna for Medical Front Office Certificate in 2007
  • 90 hours training onsite at Springdale for Certified Nursing Assistant certificate in 2010
  • 180 hours of training as Medical Assistant at Sunrise Internal Medicine with Dr Frederic Luo
  • Interdisciplinary Collaboration
  • Crisis Intervention
  • Documentation skills
  • Discharge Planning
  • Decision-Making
  • Multitasking
  • Incident Reporting
  • Interpersonal Communication
  • Progress Documentation
  • Behavior Observation
  • Self Motivation
  • Professional Demeanor
  • Analytical Skills
  • Reliability
  • Heartsaver CPR AED (CPR AED)
  • Organizational Skills
  • Problem-Solving
  • Coordinating Care
  • Effective Communication
  • Rapport Building
  • Problem-solving abilities
  • Attention to Detail
  • Medical Records Maintenance
  • Medical Records Requests
  • Recovery-oriented approach
  • Critical Thinking
  • Vitals monitoring
  • Health Management Instruction
  • Records Maintenance
  • Clerical Functions
  • Heartsaver First Aid
  • HIPAA Requirements
  • Time Management
  • Bilingual in English, Spanish and Mien

Affiliations

  • American Medical Technologists

Certification

  • CNA - Certified Nurse Assistant
  • RMA - Registered Medical Assistant
  • Level One Fingerprint Clearance Card - State of Arizona Department of Public Safety

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Behavioral Health Tech

Arise Homes
09.2020 - Current

ROI Sr. Tech

Banner Health System
02.2012 - Current

Medical Assistant & Front Office Receptionist

Hyadoc Medical Consultants
07.2010 - 03.2012

Lead Medical Assistant and Front Office Receptionist

Southwestern Pediatrics
04.2008 - 07.2010

Insurance Rep

Select Staffing
12.2007 - 06.2008

Medical Assistant and Front Office Receptionist

CFUS
06.2007 - 12.2007

Credit Granting Rep

FACS Group, Inc.
10.2006 - 10.2007

Secretary/Administration & Assistant/Shipping Manager

Saltcells.com
01.2006 - 11.2006

Customer Service Supervisor

Goodwill Store
03.2005 - 01.2006

Office Assistant

Cruickshank School
06.2000 - 06.2004

Teacher Assistant

Cruickshank School
06.1997 - 06.2000

Master of Science in Health Care Informatics -

Grand Canyon University

Bachelor of Science in Health Sciences -

Grand Canyon University

Associate Degree in General Studies -

Maricopa Community Colleges - Mesa Community College

Associate of Arts -

Maricopa Community Colleges - Mesa Community College, United States

Associates in Arizona General Education Curriculum -

Maricopa Community Colleges - Mesa Community College

Associate Degree in Registered Nursing -

Everest College Phoenix

Medical Assistant Certificate -

Central Arizona College

CNA Certificate -

Central Arizona College

Medical Office Assistant Certificate -

Blue Mountain C C

High School Diploma -

Blue Mountain C C

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Rosemary Gutierrez