Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary Horn

Phoenix,AZ

Summary

Dynamic Case Manager with a proven track record at Central Arizona Shelter Services, adept at crisis intervention and client advocacy. Skilled in problem-solving and case documentation, I successfully enhanced client outcomes through comprehensive management plans and effective communication, ensuring a supportive environment for individuals facing complex challenges.

Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.

Overview

1
1
year of professional experience

Work History

Case Manager

Central Arizona Shelter Services
05.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.

Shelter Staff Member

CASS
05.2024 - Current
  • Assisted in maintaining a safe and clean environment for all shelter occupants.
  • Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
  • Maintained accurate records of resident interactions, ensuring confidentiality and compliance with organizational policies.
  • Assisted in the recruitment, onboarding and training of new staff members and volunteers, strengthening overall shelter operations.
  • Enhanced the efficiency of resource allocation by tracking inventory levels and making timely requests for necessary supplies.
  • Monitored facility security, implementing preventive measures to maintain a secure environment for all occupants.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Education

Bachelor of Science - Behavioral Health Science: Trauma

Grand Canyon University
Phoenix, AZ
08-2026

High School Diploma -

Independence High School
Phoenix, AZ
06-2001

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Documentation and reporting
  • Conflict resolution
  • Relationship building
  • Client advocacy
  • Crisis intervention
  • Emotional awareness
  • Social work

Timeline

Case Manager

Central Arizona Shelter Services
05.2024 - Current

Shelter Staff Member

CASS
05.2024 - Current

Bachelor of Science - Behavioral Health Science: Trauma

Grand Canyon University

High School Diploma -

Independence High School

Similar Profiles

CREATE PROFILE
Rosemary Horn