Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ROSEMARY JIMENEZ

Truckee,CA

Summary

Food Service Management over 10 plus years of experience in leading constructive and cooperative working relationships within a team setting. Vast Knowledge of Finance regulatory requirements and Food service operations. Efficient Office Assistant with 5 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

17
17
years of professional experience

Work History

Barista

Starbucks
Truckee, CA
10.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Collected payments and provided accurate change.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.

Office Specialist

Truckee Donner Parks and Recreation
Truckee, CA
07.2023 - Current
  • Answered and directed incoming calls to appropriate personnel.
  • Organized and maintained office files, records, and documents.
  • Processed customer orders in accordance with company policy.
  • Created reports for management review on a weekly basis.
  • Generated invoices and tracked payments from customers.
  • Provided administrative support to multiple departments within the organization.
  • Prepared presentations using Microsoft Office Suite software applications.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Created spreadsheets to track customer service metrics such as response times and resolution rates.
  • Greeted visitors upon arrival in the reception area.
  • Assisted with research projects by gathering data and preparing summaries of findings.
  • Updated customer accounts information in database systems as required.
  • Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
  • Monitored current trends in the industry to keep abreast of changes in technology or regulations.
  • Developed financial statements for budgeting purposes.
  • Scheduled meetings and conference calls for staff members as requested.
  • Coordinated travel arrangements for employees attending conferences or other events.
  • Resolved customer inquiries regarding billing issues or product availability.
  • Processed payroll timecards on a bi-weekly basis ensuring accuracy of hours worked.
  • Compiled monthly reports summarizing activity related to sales goals and objectives.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Answered phone calls and welcomed visitors to office.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Dispersed incoming mail to correct recipients throughout office.

Food Service Manager

Grace Management Inc / Sodexo
Camp Pendleton South, CA
10.2022 - 06.2023
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Adhered to company food, safety, quality and sanitation policies.
  • Supervised portion control and quantities of preparation to minimize waste.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Perform accounting tasks including monitoring and replying to emails, distributing payments, managing employee timecards, and tracking & billing for equipment
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Partner with HR to onboard new employees, recognize current employees, send monthly communications and coordinate team events and meetings
  • Rotated and replenished products in display cases.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Prepared and led food service training programs to teach staff various tasks.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Coordinated maintenance and repair of food service equipment.
  • Planned menus in collaboration with chefs and other personnel.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delegated work to staff, setting priorities and goals.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff / back- of the - house on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Controlled and maintained labor costs through careful scheduling.
  • Prepared for audits and inspections
  • Key Duties- Establishes a safe work environment
  • Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met
  • Transported staff from there home to work (base).
  • Followed UNION regulations
  • Worked with Sodexo and Marine health and safety standards
  • Vendor relationship management ( day - to - day) with Sysco, Dairy, Pepsi/ Coca Cola, Bread and Ecolab
  • Rizepoint and Icertainty proficient
  • Wear different hats - from cooking, washing dishes, storeroom clerk etc.. when short staffed.
  • Order uniform for staff and keep inventory

Office Specialist

Truckee Donner Recreation Park District
Truckee, CA
12.2021 - 09.2022
  • Answer phone calls and responds to email inquiries
  • Coordinates assigned programs and projects
  • Provides general information to the public, other administrative and support work
  • Receives payments,record keeping,data entry and third - party billing
  • Filling
  • Word processing, coordinating classes and rentals
  • Program,childcare and afterschool care registration
  • Scheduling Work Orders
  • Schedule Facility Reservations, permit process, payment, insurances and reoccurring holds for reservations
  • Vendor/Guest management for facilities
  • Issued Refunds and Credits for activities and childcare
  • Facility Rental Deposit Refunds
  • Create new user accounts, for memberships and activities
  • Verified, local school enrollment and residency
  • Build Activities, POS transactions/ updated as needed
  • Processed reports for activities and payments
  • Review voicemails - returned calls
  • Organize intradistrict mail
  • Monitor- building for customer service, employee assistance,and contractors
  • Close out Report-drop cash/report/ bank
  • Clean Website from activities
  • Processed Declined Credit Card Reports -contact customers for updated payment
  • Created Employee Memberships
  • Printed Rosters for Preschool and Activities
  • Provided Tax receipts/ reports to customers
  • Translate English and Spanish

Apartment Assistant Manager

Tahoe Incline Apartments
Incline Village, NV
09.2021 - 05.2022
  • Answer phone calls and responding to email inquiries
  • Tenant Relations
  • Scheduled Work Orders
  • Prepared Lease Paperwork
  • Collected Monthly Rent/Deposit
  • Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Assists with inspections and monitoring work orders
  • Rent collection, receipt, and preparing deposits using Yardi software
  • Writes warning letters and prepares legal notices to residents
  • Submits required reports and maintenance records
  • Performs related work and other duties required.

Food Service Manager

Boys and Girls Club of North Lake Tahoe
Kings Beach, CA
10.2018 - 05.2021
  • Manage Food Service Operations
  • Established Strong Communication in relation to operations and processes that prepare kitchen staff for success while creating a healthy and productive work environment
  • Planned,Developed and implemented food service programs and culinary arts programs ensuring all admin responsibilities are prioritized
  • Programmed and supervised children for culinary class
  • Schedule food deliveries,menus,meal times, transportation for meals
  • Manage kitchens financial resources assisting in delivery of food programs,control expenditures against budget and grants
  • Ensure admin and operational systems are in place to support in food program application,tracking and reporting the states or Federally Funded Food program
  • Training for all staff for updated procedures
  • Policy updates
  • Prepare for yearly Food Service Program Audits
  • Training new hires/Onboard them to the system
  • Develop partnership with parents, community leaders and Organizations and our students
  • Inventory
  • Support after school care and preschool program staff when short staffed
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
  • Establish positive relationships with customers( children) and employees
  • Ensure all financial invoices and payroll related administrative duties are completed accurately and on time.
  • Developed and implemented menu plans based on curriculum objectives
  • Maintained a safe and orderly environment for all students who volunteered in the kitchen for meal service.

Cashier

La Mexicana
Kings Beach, CA
02.2016 - 12.2018
  • Charged customer there groceries
  • Money orders
  • Transfer money to customer accounts
  • Created Personal accounts with Western Union, Ria and Moneygram and other agencies
  • Cashed Personal/Business checks to customers
  • End of day cashier register reconciliation report
  • Daily bank deposit
  • Greeted Customers
  • Good Customer Service

Food Service Supervisor

Tahoe Truckee Unified School District
Truckee, CA
12.2015 - 10.2018
  • Manage Food Service Operations
  • Established Strong Communication in relation to operations and processes that prepare kitchen staff for success while creating a healthy and productive work environment
  • Planned,Developed and implemented food service programs and culinary arts programs ensuring all admin responsibilities are prioritized
  • Schedule food deliveries,menus,meal times, transportation for meals
  • Manage kitchens financial resources assisting in delivery of food programs,control expenditures against budget and grants
  • Ensure admin and operational systems are in place to support in food program application,tracking and reporting the states or Federally Funded Food program
  • Training for all staff for updated procedures
  • Policy updates
  • Prepare for yearly Food Service Program Audits
  • Training new hires/Onboard them to the system
  • Develop partnership with parents, community leaders and Organizations and our students
  • Inventory
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
  • Establish positive relationships with customers, employees and students
  • Ensure all financial invoices and payroll related administrative duties are completed accurately and on time
  • Organized staff trainings and new protocols
  • Hired and Interviewed new employees
  • Took Inventory of Food Service Warehouse
  • Made daily bank deposit/ documented all invoices
  • Placed work orders with maintenance/equipment techs
  • Staff/Task Schedule
  • Worked with Staff when being disciplined, Created Discipline Memo and had a Work Plan in place
  • Communicated with parents with school lunch Balances/ recorded all data and conversation.

KOC Group Leader

Kids on Campus, KOC
San Marcos, CA
03.2012 - 12.2015
  • Prepare and implement developmentally appropriate activities and lesson plans for children ages 4 to 10.
  • Coordinate activities with other center staff to ensure quality program offerings for children
  • Maintain center, center equipment and supplies in order to ensure a safe and orderly environment
  • Monitor student activities for the purpose of providing a safe and positive environment
  • Communicate with parents, school staff and other personal
  • Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
  • Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
  • Collaborated with parents and guardians to ensure the well-being of each participant is addressed holistically.
  • Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
  • Supervised students during outdoor playtime, ensuring safety regulations were followed.
  • Maintained accurate records of attendance, student behavior, and other relevant information.
  • Ensured that all necessary supplies were available for each activity or event.
  • Organized age-appropriate activities to keep the kids engaged and entertained.
  • Helped children with homework assignments as needed.
  • Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
  • Engaged students in conversations about their day while providing emotional support when needed.
  • Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
  • Demonstrated good problem-solving skills when dealing with challenging behaviors from students.
  • Established clear rules and guidelines for acceptable behavior among participants.
  • Collaborated with fellow staff members to create engaging activities that promote physical fitness as well as mental stimulation.
  • Maintained cleanliness of facility by wiping down surfaces, washing dishes, sweeping floors.
  • Enforced rules to teach good manners and maintain safe environment.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Secured indoor and outdoor premises to protect children.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Recorded child behavior, food and medication information for supervisors.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Cashier/Assistant Manager

Antonio’s Mexican Food, Family Restaurant
Escondido, CA
10.2006 - 11.2015
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
  • Establish positive relationships with customers and employees
  • Ensure all financial invoices and payroll related administrative duties are completed accurately and on time
  • Assist in the preparation, cooking, and serving of a variety of food
  • Keep routine records and assist in the taking of inventories
  • Maintain clean working environment
  • Communicate with manager and Staff
  • Train and develop new employees
  • Manage Restaurant daily/monthly deposits
  • Recorded all invoices
  • Received/placed Customer Orders
  • Build a relationship with frequent customers

Volunteer Assistant

Church Nursery
Escondido, CA
07.2012 - 01.2014
  • Supervise children ages 1 to 5 for the purpose of providing a safe and positive environment
  • Plan and prepare activities and lessons for children

Assistant/Translator

San Marcos Unified School District
San Marcos, CA
08.2012 - 03.2013
Moneygram
  • Reviewed,translated, organized, and correctly filed documents
  • Assisted school staff by translating for spanish speaking parents during meetings
  • Presented school protocols to spanish speaking parents

Education

High School Diploma -

Orange Glen High School
05.2009

Associate of Arts - General Studies

Palomar College

Skills

  • Team Leadership
  • Staff Development
  • Program Management
  • Excellent Time Management Skills
  • Strong interpersonal Skills
  • Dependable
  • Good Mathematical aptitude
  • Superb work ethic
  • Cash Management
  • Excellent Customer Service
  • Computer Savvy
  • Over 10 plus years of cash handling and cash register operation
  • Experience
  • Great Sense of Humor
  • Time Management
  • Prioritizing Work
  • Appointment Scheduling
  • Clerical Support
  • Documentation and Reporting
  • Data Entry
  • Meeting Planning
  • Customer Service
  • Excel Spreadsheets
  • Calendar Management
  • Mail Management
  • Record Sorting and Filing
  • Data Recording
  • Microsoft Office
  • Office Supply Management
  • Mail Sorting and Routing

Languages

  • Bilingual in Spanish and English
  • Timeline

    Barista

    Starbucks
    10.2023 - Current

    Office Specialist

    Truckee Donner Parks and Recreation
    07.2023 - Current

    Food Service Manager

    Grace Management Inc / Sodexo
    10.2022 - 06.2023

    Office Specialist

    Truckee Donner Recreation Park District
    12.2021 - 09.2022

    Apartment Assistant Manager

    Tahoe Incline Apartments
    09.2021 - 05.2022

    Food Service Manager

    Boys and Girls Club of North Lake Tahoe
    10.2018 - 05.2021

    Cashier

    La Mexicana
    02.2016 - 12.2018

    Food Service Supervisor

    Tahoe Truckee Unified School District
    12.2015 - 10.2018

    Assistant/Translator

    San Marcos Unified School District
    08.2012 - 03.2013

    Volunteer Assistant

    Church Nursery
    07.2012 - 01.2014

    KOC Group Leader

    Kids on Campus, KOC
    03.2012 - 12.2015

    Cashier/Assistant Manager

    Antonio’s Mexican Food, Family Restaurant
    10.2006 - 11.2015

    High School Diploma -

    Orange Glen High School

    Associate of Arts - General Studies

    Palomar College
    ROSEMARY JIMENEZ