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ROSEMARY KOPP
Service / Operations SME
Carneys Point,NJ
Overview
24
24
years of professional experience
Summary
Diligent Service/Parts Business Analyst with over 20 years of experience seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Certified Black Belt in Lean Six Sigma specializing as a Business Applications Specialist and the subject matter expert for the Parts and Service Team maintaining standard operating procedures. Exceptional organization skills with experience in inventory management, trainer, auditing, user acceptance testing, team building and customer service.
Work History
Premium Services Representative
Philadelphia Phillies
Philadelphia , United States
01.2026 - Current
- Assisted Phillies premium guests with suite, club seat, and VIP service needs.
- Coordinated arrival, seating, and access for premium ticket holders at Citizens Bank Park.
- Resolved guest concerns using Phillies service standards and ballpark policies.
Banquet and Bar Manager
Benevolent and Protective Order of Elks (BPOE)
Penns Grove, NJ
10.2022 - Current
- Inventory management
- POS (Point of Sale) systems
- Planning and logistics
- Budgeting and Financial Management
- TAM and RAMS certified
Inside Sales Associate
Sulzer Pumps
Meriden, CT
10.2024 - 10.2025
- Manage and maintain distributor accounts for clean water
- Coordinate between engineering, sales and distributors - communications, project management, point of contact for distributors for clean water
- Maintain backlog for distributors in clean water
- Manage and maintain all distributor opportunities in Salesforce and D365
- Participate in weekly/daily production/ WIP meetings - coordinate and communicate sales related actions as required.
- Coordinate commercial tasks of customer motor storage - quotes, PO's, customer documentation where required.
Business Application Specialist
Xylem Inc.
Bridgeport, NJ
09.2015 - 09.2022
- Monitor and resolve all Service Now incidents minimizing downtime
- Manage UAT Testing/Build Releases/Regression testing
- Assisted maintaining data input and output interfaces
Service and Parts Manager Trainer/App Developer
Xylem Inc.
Bridgeport, NJ
09.2009 - 09.2022
- Subject Matter Expert for the Parts and Service division
- Supported the design and implementation of an efficient ERP solution
- Change management strategy development/data migration
- Piloted the development of a cost effective inventory management system (Stock Take)
Continuous Improvement Specialist
Xylem Inc.
Bridgeport, NJ
09.2011 - 09.2015
- Black Belt Certification and Implementation
- Increased productivity and cost savings (Service/Work Orders)
- Process improvement initiatives - Kaizan
- Trainer and mentor for Green Belts in training
- Project Manager
- Acquisition Management
Parts and Service Coordinator
Xylem Inc.
Bridgeport, NJ
09.2002 - 09.2009
- Inventory management
- POS (Point of Sale) systems
- Planning and logistics
- Budgeting and Financial Management
Timeline
Premium Services Representative
Philadelphia Phillies
01.2026 - Current
Inside Sales Associate
Sulzer Pumps
10.2024 - 10.2025
Banquet and Bar Manager
Benevolent and Protective Order of Elks (BPOE)
10.2022 - Current
Business Application Specialist
Xylem Inc.
09.2015 - 09.2022
Continuous Improvement Specialist
Xylem Inc.
09.2011 - 09.2015
Service and Parts Manager Trainer/App Developer
Xylem Inc.
09.2009 - 09.2022
Parts and Service Coordinator
Xylem Inc.
09.2002 - 09.2009
Bachelor of Science - Business Management and Organization
Eastern Mennonite University
Skills
- Training & Development
- Understanding Business Processes
- Attention to Detail
- Project Management
- Data Migration
- Analytical Thinking
- Cross-Functional Collaboration
- Public Speaking and Presentation Skills
- Conflict Management
- Change Management Strategy Development
- Green and Black Belt Lean Six Sigma Certified
- Inventory Management
- Internal Audits
- Continuous Improvement
- System Configuration
- Application Integration
- User Application and Process Trainer
- Software Testing and Validation
- Create and Maintain User Access Roles
- Created and maintained automated tests for new trunk releases
- Service and SOP (Standard Operating Procedures) trainer
- Manage and maintain User Access Roles and PO approval hierarchies
- Rentalresult
- AS400
- Cognos
- Service Now
- Vertex
- Zen Desk
- Catalyst
- Emagia
Work Preference
Job Search Status
Open to workDesired Job Title
Business AnalystService CoordinatorInventory Control AnalystContinuous Improvement ManagerProduction SpecialistWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
On-SiteRemoteLocation: Carneys Point, NJ
Open to relocation: Yes
Important To Me
Career advancement401k matchFlexible work hoursWork from home optionEducation
Bachelor of Science - Business Management and Organization
Eastern Mennonite University
Accomplishments
- Led the Parts and Service team to integrate the application from the AS400 to rentalresult.
- Integral part of the Heartland Pump acquisition in 2013.
- Developed the Inventory Management (Stock Take) in the rentalresult application.