Rosemary Latham
Queens,NY
Overview
15
15
years of professional experience
Work History
Direct Support Professional
A-1 Universal Care, Inc.
Plainview, NY
01.2024 - Current
- Managed and organized case files, ensuring accurate documentation and timely processing of medical examiner reports
- Provided administrative support by scheduling appointments, answering calls, and handling inquiries from medical staff, law enforcement, families and the public
- Coordinated the flow of information between departments, ensuring all relevant documents were shared promptly with the appropriate personnel
- Assisted in maintaining confidential records and ensuring compliance with regulatory standards for medical examiner reports and other sensitive documentation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Support Professional
Braverhood Family Services
Queens, NY
02.2018 - 12.2023
- Provided compassionate, person-centered care to individuals with emotional disabilities, assisting with daily activities, personal hygiene, and community engagement
- Developed and implemented individualized care plans, ensuring clients' needs, preferences, and goals were consistently met in a supportive environment
- Monitored clients' physical and emotional well-being, documenting progress and reporting any changes or concerns to supervisors and family members
- Fostered a safe and encouraging atmosphere by building positive relationships with clients and promoting social interaction and skill development.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Secretary III
New York City Housing Authority
Queens, NY
09.2010 - 08.2020
- Maintained a professional, positive, and courteous attitude while interacting with visitors
- Provided administrative support to the Principal, Assistant Principal of the Organization, Department Assistant Principals, Teachers, Deans, Secretaries, and support staff
- Managed and updated spreadsheets tracking client records and important documentation
- Processed priority applications, including Section 8 housing, Domestic Violence cases, veterans, and other housing applicants
- Assisted the Office Manager with special application projects, document handling, and mail distribution.
Housing Assistant
New York City Housing Authority
Brooklyn, NY
07.2017 - 07.2018
- Managed office communications by answering phone calls, responding to emails, and directing inquiries to the appropriate department or personnel
- Organized and maintained filing systems, ensuring efficient retrieval and accurate documentation of critical housing-related records
- Assisted with data entry and database maintenance, contributing to the timely processing of decedent-related information
- Supported team members by coordinating tasks and ensuring smooth office operations to maintain workflow efficiency.
Clerical Associate/Secretary
Office of Chief Medical Examiner
Jamaica, NY
08.2007 - 12.2011
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Summary
Dedicated Office Assistant with over 10 years successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] and history achieving high data output. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Direct Support Professional
A-1 Universal Care, Inc.
01.2024 - Current
Direct Support Professional
Braverhood Family Services
02.2018 - 12.2023
Housing Assistant
New York City Housing Authority
07.2017 - 07.2018
Secretary III
New York City Housing Authority
09.2010 - 08.2020
Clerical Associate/Secretary
Office of Chief Medical Examiner
08.2007 - 12.2011
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