ROSEMARY M FASHORO
Dallas,TX
Summary
Dynamic Clinical Qualified Mental Health Professional with extensive experience at Dallas Metrocare Services, excelling in crisis intervention and community resource navigation. Proven ability to develop individualized recovery plans and foster team collaboration, enhancing client outcomes through effective communication and behavioral assessment. Committed to empowering individuals on their path to recovery.
Overview
22
22
years of professional experience
Work History
Clinical Qualified Mental Health Professional QMHP-CS
Dallas Metrocare Services
Dallas, TX
01.2023 - Current
- Provide overall service coordination, referral, linkage, and advocacy to individuals with varying needs.
- Perform duties in concert with other members of an interdisciplinary treatment team.
- Formulate individual recovery plan based on assessment findings on all new admission.
- Develop measurable objectives and goals agreed upon by the individual.
- Actively assist in obtaining and modifying goals as needed.
- Document attempts to involve individuals, service providers, and caregivers unless opposed by the individual in service plan process.
- Review recovery plans every three months for children and adults or as clinically indicated.
- Execute Recovery Plan to assign individuals in accordance with authorized services, meeting objective measures set forth by the client.
- Identify and facilitate solutions for recognized problems.
- Actively engage and document on all individuals assigned to caseload.
- Participate in interdisciplinary team staffing. Present psychosocial assessment findings.
- Encourage individuals to attend staffing. Update team on progress or lack of progress in reaching agreed goals.
- Provide relevant information that might affect treatment.
- Follow-up assigned individuals who miss a scheduled clinic appointment. Document attempts to contact individual.
- Report repeated unsuccessful efforts to contact the treatment team.
- Follow-up within 24-48 hours on assigned individuals who access emergency services. Report status-disposition to treatment team.
- Meet with the individual within 3 days of jail release or assignment in the community.
- Provide crisis intervention. Make home visits, initiate mental illness warrants, work with police and other public servants as needed to address crisis.
- Facilitate inpatient admission upon request of the treatment team.
- Provide individual, family, and group rehabilitation sessions.
- Evaluate progress of clinical session, solicit feedback from individual(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
- Identify and assist individuals in obtaining entitlements by providing referrals, advocacy and negotiation.
Care Coordinator
Metrocare Services
Dallas, TX
08.2022 - 01.2023
- Management of mental health needs for client, family and providers.
- Create and/or enhance an existing person/family-centered recovery plan that identifies an individual’s goals, objectives, strengths and preferred involvement of natural supports as well as coordination with internal and external providers.
- Assistance to meet needs impacting social drivers of health including housing, food, clothing, transportation, employment and academic needs.
- Interact and collaborate with team members to provide comprehensive and timely assistance in resolving issues that are barriers to the client receiving services.
- Contact with individual in service at least one time per every 90 days at minimum.
- Help to maintain a list of community resources for successful external referrals and Maintains confidentiality of information concerning consumers and family members.
- Perform other duties as assigned.
- Develop/maintain collaborative working relationships with internal and external referral resources; allowing creation/renewal of informal and formal agreements between Metrocare and those external agencies.
Home Health Care/Hospice Social Worker (Part-Time)
Topmak Health Care Services
Dallas, TX
01.2021 - 01.2022
- Provide assistance, comfort, and companionship to terminally ill patients.
- Assisted with living will, power of attorney, DNR documents.
- Crisis intervention.
- Provided information and assistance with various community resources to meet needs.
- Provided bereavement services to families of deceased patients.
- Data collection, review and assist with patient discharge planning.
CPS Conservatorship Worker
Department of Family Protective Services
San Antonio, TX
01.2020 - 01.2021
- Received cases from investigators after children are removed from their homes and placed in CPS conservatorship.
- Referred for testing, evaluations, records, or until further assessments are made.
- Keeps the Childs parents, caregivers, court-appointed attorney and guardian ad litem(s) informed about the child’s circumstances and significant events.
- Identified potential permanency resources for the child through ongoing contact with parents, family members, and other individuals the child and family identify as important to them.
- Worked with children, families, and communities to plan for a child's permanence.
- Participated in meetings, conferences at times, and places convenient for the family members as well as everyone involved in the case.
Villarreal Elementary School - School Social Work Internship
Communities in Schools
San Antonio, TX
08.2019 - 04.2020
- Ensured and maintain engagement with children, parents, teachers and community resources.
- Collaborate with school personnel in order to integrate social, crisis intervention, educational, and vocational services.
- Facilitated collaboration with community agencies and organizations for student referral.
- Encouraged students to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
- Encouraged students regarding educational issues, such as school adjustment truancy, study habits, tutoring, and educational support.
- Communicated effectively and efficiently with leadership throughout Communities in Schools of the San Antonio Region and school administration to provide guidance and information on campus matters and to minimize risks.
- Conferred with parents or guardians, teachers, administrators to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
- Produced timely and accurate reports for internal and external parties and provided informative and clear analysis as required.
Psychiatric Nursing Asst Team Lead
State Hospital
San Antonio, TX
01.2019 - 01.2020
- Provided supportive, age specific care to patients as assigned by the Registered Nurse (RN) or designee(s) and assists patients with activities of daily living, hygiene, and eating to promote independence and self-care.
- Monitored patients assigned and provided observation to ensure the health and safety of all persons.
- Escorts patients to appointments as required.
- Actively promotes safety through the continuous monitoring of the environment and active engagement of patients, to minimize unsafe situations and injuries.
- Served as a liaison to the recovery team or admissions team, providing on-going, verbal and written communication concerning patient’s progress or lack thereof.
- Served as a preceptor (orientation and on-going training) for new employees (PNA I) and temporarily assigned personnel to the unit.
- Served on unit and hospital committees as appointed.
Specialized Health and Social Services Social Work Internship
Texas Department of State Health Service (DSHS)
01.2019 - 05.2019
- Observed and participated in home visit assessments for the Personal Care Services (PCS) Medicaid benefit.
- Provided comprehensive case management to help clients access medical, social, educational, health, financial, and other needed services.
- Link community resources, family support, advocacy, and service coordination.
- Helped families complete initial and renewal applications for the Children with Special Health Care Needs-CSHCN-SP program.
- Conducted home visits for comprehensive home assessment of home environment and needs.
- Completed research on housing resources and presented the findings to the Specialized Health and Social Services department.
- Attended Community Resource Coordination Group meetings.
- Performed other duties as assigned by supervisor.
- Participated in weekly supervision meetings.
- Completed mandatory state trainings.
- Maintains confidentiality.
Primary Home Care (PHC) & Caregiver Coordinator (HR/Benefits)
Monarch Home Healthcare
06.2010 - 09.2016
- Worked with enrolled clients to develop & implement health Plans that move clients along a pathway to improve quality of life.
- Located, evaluated and hired competent attendants/caregivers to work with agency clients.
- Train all attendants/caregivers of tasks needing to be performed in the home.
- Manage caseload of 50+ members.
- Tracked meeting with the beneficiary on a monthly basis and actively assisted & coached them to meet their goals and assist them with assessed needs.
- Traveled to client locations in varied environments.
- Mental health case Management.
- Maintained appropriate confidentiality of all patient health information.
Sr. Claim Research Analyst/Provider Customer Service
United Healthcare
Plano, TX
01.2004 - 01.2006
- Processed claims appropriately per contract or standard processing guideline, with appropriate CPT and ICD codes against charges that are being billed and entered.
- Audited claims against providers’ contract.
- Conduct research in order to find ways to solve problems.
- Reviewed claims for duplicates, denials, referrals and ensures that claims information matched appropriate authorization.
- Provider claims data collection and project management.
- Reviewed claims for financial responsibility and determining coordination of benefits.
- Handled escalated calls in a call center environment for doctors and hospitals with second level appeals, contract review and update.
- Responds to written and telephone request for claim review and reprocessing.
Education
Master of Social Work (MSW) -
Our Lady of the Lake University
San Antonio, TX04.2020
Skills
- Leadership cohort 6, 2025
- Behavioral assessment
- Team collaboration
- Cultural competency
- Stress management strategies
- Post-traumatic stress disorder treatment
- Effective communication
- Conflict resolution
- Judgment and decision-making
- Clinical evaluation skills
- Presentation expertise
- Seeking safety methodology
- Illness management and recovery (IMR)
- Crisis intervention strategies
- Community resource navigation
- Documentation and reporting
- Data analysis and recommendations
Volunteer Experience
- Metrocare Community Events
- Mountain of Fire Ministries Counselling & Outreach Department
Certifications Affiliations
- Worden Social Work Organization (WSWO), 09/01/18 - Present
- NASW Member, 09/01/18 - Present
- The National Society of Leadership & Success (NSLS), 03/01/18 - Present
- CPR Certified, 12/31/26
- Crime Prevention Certification, Current
- Screening, Brief Intervention, and Referral to Treatment (SBIRT) Certification
- HUD Section 811 Certified Agent
Timeline
Clinical Qualified Mental Health Professional QMHP-CS
Dallas Metrocare Services
01.2023 - Current
Care Coordinator
Metrocare Services
08.2022 - 01.2023
Home Health Care/Hospice Social Worker (Part-Time)
Topmak Health Care Services
01.2021 - 01.2022
CPS Conservatorship Worker
Department of Family Protective Services
01.2020 - 01.2021
Villarreal Elementary School - School Social Work Internship
Communities in Schools
08.2019 - 04.2020
Psychiatric Nursing Asst Team Lead
State Hospital
01.2019 - 01.2020
Specialized Health and Social Services Social Work Internship
Texas Department of State Health Service (DSHS)
01.2019 - 05.2019
Primary Home Care (PHC) & Caregiver Coordinator (HR/Benefits)
Monarch Home Healthcare
06.2010 - 09.2016
Sr. Claim Research Analyst/Provider Customer Service
United Healthcare
01.2004 - 01.2006
Master of Social Work (MSW) -
Our Lady of the Lake University