ROSEMARY MILLER
Detroit
Summary
Dedicated Clinic Service Representative with a strong background in healthcare and retail, offering extensive experience in customer service and patient interaction. Recently completed an associate's degree in Business Administration, enhancing a proactive approach to problem-solving and adaptability in dynamic environments. Eager to contribute to a team that values hard work and innovation while continuously seeking opportunities for professional growth. Authorized to work in the US for any employer and ready to make a positive impact.
Overview
13
13
years of professional experience
Work History
Clinic Service Representative
Henry ford health system
11.2013 - Current
- Greet clinic visitors with a warm and inviting welcome
- Utilize job related software to check in patients, update demographics, schedule appointments, and other tasks related to patient registration
- Process payments for copays
- Scan medical documents into charts and verify and update insurance as needed
- Cover in other departments as necessary
- Trained new staff on clinic protocols and customer service standards to ensure compliance.
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between patients and healthcare providers for streamlined care delivery.
Shift Supervisor
Tim hortons café & bake shop
08.2012 - 11.2013
- Completed opening/closing duties to facilitate business operations
- Assisted upper management with daily operations to meet standard of service and quality
- Resolved customer complaints and reported issues to senior management
- Counted cash on hand at shift change and closing to determine shortages and overages
- Prepared bank deposit statements
- Completed daily bank runs
- Monitored inventory levels, placing orders to maintain stock availability.
- Supervised daily operations to ensure compliance with health and safety regulations.
Education
Associates of Applied Science - Business Administration
WAYNE COUNTY COMMUNITY COLLEGE
Detroit, MI05.2025
Skills
- Verbal and Written Communication
- Customer relationship management
- Customer data confidentiality
- Data management
- Administrative and Office Support
- Multitasking and Prioritization
- Microsoft Outlook
- Typing
- Phone etiquette
- Insurance Verification
- Data Entry
- Understanding customer/patient needs
- Customer service
- Medical office experience
- Medical terminology
- HIPAA compliance
- Patient scheduling
- Calm and professional under pressure
Timeline
Clinic Service Representative
Henry ford health system
11.2013 - Current
Shift Supervisor
Tim hortons café & bake shop
08.2012 - 11.2013
Associates of Applied Science - Business Administration
WAYNE COUNTY COMMUNITY COLLEGE
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