Rosemary Ortega
Cowpens,South Carolina
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in development and manage money. I am a driven person with many goals. I can follow directions and will lead if needed, can also be a team player. Customer Service Representative bringing top-notch skills in English and/ or Spanish, oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Server
Outback Steakhouse
11.2023 - Current
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Restaurant Shift Manager
Mcdonalds
02.2022 - 09.2023
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sales Associate
Tjmaxx
11.2021 - 08.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
GED -
El Camino High School
Oceanside, CA06.2023
Skills
- Service prioritization
- Professional and mature
- Client Relationships
- Dependable and Responsible
- Calm Under Pressure
- Friendly, Positive Attitude
- Fluent in Spanish and English
active productivity
I am a pretty active person, I like to stay busy and occupied with projects, events, and self improvement activities. For example, at the moment I am trying to teach myself how to code python. I am a big believer on always trying to improve on ones self and always staying consistent.
Additional Information
I am from Oceanside CA my family is from Oaxaca Mexico, I lived in Oaxaca Mexico from 3 months to the age of 6 and have gone every year since for summer. I am a fluent spanish speaker and I'm thrilled to be able to be there for those who struggle with english.
Languages
Spanish
Native or Bilingual
Timeline
Server
Outback Steakhouse
11.2023 - Current
Restaurant Shift Manager
Mcdonalds
02.2022 - 09.2023
Sales Associate
Tjmaxx
11.2021 - 08.2022
GED -
El Camino High School