Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Rosemary Pacheco

Assistant Property Manager
Boynton Beach,FL
Rosemary Pacheco

Summary

Seeking to obtain a position that would offer me the opportunity to excel and fully utilize all my abilities and skills.

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.

Overview

27
years of professional experience

Work History

Forest Properties Management
Coconut Creek , FL

Assistant Property Manager
12.2014 - Current

Job overview

  • Management of luxury residential property and leasing/management on-site office for rent-stabilized building (421A) at our New York property.
  • Oversee the daily building operations, including but not limited to collections, and compliance with all local, city, and state regulations and laws.
  • Process payments, delinquencies, and maintain the rent roll, as well as prepare weekly and monthly reports for upper management, owners, and investors.
  • Guide and process in-house rental applications, as well as lease renewals and extensions.
  • Resourceful and innovative in problem-solving and finding solutions; adapts quickly to challenges; has strong prioritization, delegation, and planning skills; and is excellent at time management.
  • Relate warmly to diverse individuals at all levels, with a respectful yet assertive communication style.
  • Create tenant files, maintain records of rental payments, and tracked lease agreements.
  • Coordinate general maintenance and repairs to keep facilities operational and attractive.
  • Initiate eviction proceedings when necessary according to state law guidelines.
  • Answer calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Collect monthly assessments, rental fees, deposits and payments.
  • Manage and oversee operations, maintenance and administration of properties.
  • Review existing lease documents making sure that they are up to date and compliant with local laws.
  • Address and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Advertise vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Develop new policies for tenant leases as well as procedures for handling rent payments and security deposits.
  • Enforce all the rules, policies and procedures to all tenants
  • Remain aware of the construction and maintenance projects and notify appropriate individuals of project updates, delays and schedule changes.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.

ROCKROSE DEVELOPMENT CORP/ TF CORNERSTONE INC.
New York, New York

Leasing Manager
08.2007 - 08.2012

Job overview

  • Handled day to day operations payroll, staff schedules, accounting memos, apartment listings, storage rentals, credit card logins, daily/weekly and monthly reports.
  • Prepared and executed all marketing specials for vacant units.
  • Negotiated lease terms with prospective tenants in accordance with budget parameters.
  • Prepared and maintained accurate lease documentation and tenant records.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Coordinated move-ins and move-outs to minimize disruption and maintain occupancy targets.
  • Coordinated with marketing team to create effective promotional materials and advertising campaigns.
  • Ensured compliance with all federal, state, and local laws concerning property leasing and management.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Oversaw the leasing process from initial inquiry to lease signing, ensuring a smooth experience.
  • Conducted competitive analysis to identify market trends and opportunities for growth.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated move-in and move-out procedures including inspections and cleaning services.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Managed and resolved tenant issues and concerns promptly to maintain high satisfaction levels.
  • Collaborated with maintenance and property management teams to ensure units are move-in ready.
  • Performed regular site visits to check on conditions of the premises.
  • Developed relationships with local businesses and community organizations to enhance property visibility.
  • Conducted regular property inspections to ensure compliance with standards and regulations.
  • Reviewed applications from prospective tenants; conducted background checks and credit history reviews.

URBAN BOX OFFICE INC. & AFUEGO RECORDS
New York, New York

Project Manager
01.2005 - 01.2007

Job overview

  • Assisted in the design, implementation, and facilitation of marketing plans and events.
  • Orchestrated all logistics of international and domestic travel, and prepared detailed itineraries and agendas.
  • Planned, organized, and booked recording, rehearsals, and photo shoot sessions and locations.
  • Significantly participated in weekly and monthly marketing meetings by offering suggestions and solutions.
  • Guided all teams toward seeking sponsorship opportunities for artist promotion and advertisement.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Produced thorough, accurate and timely reports of project activities.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Developed and maintained project plans, timelines, and budgets.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Facilitated resolution of conflicts between team members when necessary.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

LANDMARK ARCHITECTURAL METAL & GLASS
Brooklyn , NY

Assistant Office Manager
03.2002 - 07.2004

Job overview

  • Worked in the accounting department on both the Accounts Payable and Accounts Receivable areas.
  • Assisted in payroll and QuickBooks, collected and processed invoices, and entered weekly costs into the general ledger.
  • Planned and orchestrated company meetings and conferences with clients.
  • Screened telephone calls, messages, and organized and arranged all incoming and outgoing deliveries.
  • Handled and organized employees' confidential records and timesheets, maintained the manager's emails, calendar, and office documents.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Maintained a calendar of events, meetings, conferences, appointments.
  • Managed office inventory and placed new supply orders.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Monitored inventory levels of office supplies; placed orders when necessary.
  • Assisted in the preparation of presentations and other documents as needed.
  • Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
  • Tracked employee attendance records and vacation requests.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

LANDMARK ARCHITECTURAL METAL & GLASS
Brooklyn , NY

Receptionist
09.1997 - 06.1999

Job overview

  • Handled and arranged billing records and expense reports for data entry, prepared and organized all purchase orders and deliveries.
  • Scheduled and planned company meetings, and conferences with potential clients.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

SOUTH SHORE HIGH SCHOOL
Brooklyn , NY

High School Diploma
01.1999

University Overview

Graduated with Honors and received Salutatorian Award

LIU SOUTHAMPTON COLLEGE
Southampton, NY

Some College (No Degree) from Communications/Language Arts

Skills

  • Microsoft Word
  • Microsoft Works
  • Microsoft Outlook
  • Application process proficiency
  • Tenant conflict resolution
  • Lease administration
  • Tenant issue resolution
  • Telephone and email etiquette
  • Microsoft Office Word
  • Onsite tours
  • Housing regulations
  • Vacant unit monitoring
  • Property tours and inspections
  • Property management
  • Rent collection
  • Eviction coordination
  • Payment collection
  • Issue escalation
  • Showing and leasing of units
  • Property management expertise
  • Microsoft Excel
  • Payment management
  • Tenant relations
  • Database management
  • Fair housing regulations
  • Policy enforcement
  • Occupancy management
  • New hire screening
  • Strong communication skills
  • Appointment scheduling
  • Records management
  • Staff management
  • Property maintenance
  • Property inspections
  • Building maintenance
  • Lease agreement review
  • Legal notice preparation
  • Interpersonal skills
  • Training skills
  • Communication skills
  • Organizational skills
  • Problem-solving skills
  • Fluent in both Spanish and English

References

Available upon request

Timeline

Assistant Property Manager

Forest Properties Management
12.2014 - Current

Leasing Manager

ROCKROSE DEVELOPMENT CORP/ TF CORNERSTONE INC.
08.2007 - 08.2012

Project Manager

URBAN BOX OFFICE INC. & AFUEGO RECORDS
01.2005 - 01.2007

Assistant Office Manager

LANDMARK ARCHITECTURAL METAL & GLASS
03.2002 - 07.2004

Receptionist

LANDMARK ARCHITECTURAL METAL & GLASS
09.1997 - 06.1999

SOUTH SHORE HIGH SCHOOL

High School Diploma

LIU SOUTHAMPTON COLLEGE

Some College (No Degree) from Communications/Language Arts

Similar Profiles

CREATE PROFILE
Rosemary PachecoAssistant Property Manager