Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rosemary Peel

Rosemary Peel

Service Advisor
North Augusta,WI

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Service Advisor

Mazda of South Charlotte
Charlotte, NC
10.2023 - Current
  • Effectively communicate with customers and create solutions to customer issues
  • Schedule appointments in a timely manner with regard to customer availability
  • Utilize knowledge of products and services to provide important information to customers
  • Work directly with customers to gain information on what services will be needed

Nanny/Babysitter

Care.com
Charlotte, NC
08.2023 - Current

Organize child-friendly activities as well as educational games

  • Prepare meals and bottle-feed infants
  • Change diapers and bathe infants
  • Transport children to-and-from school and extracurricular activities
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.

Childcare Attendant

Eastminster Presbyterian Church
01.2023 - 07.2023
  • Monitoring and supervising children during recreational periods and meal times
  • Creative problem solving during times of high activity
  • Cleaning and preparing work environment to meet health and safety standards

Catering Associate

Apron Strings Catering
05.2021 - 08.2021
  • Prepared food and beverages for formal events
  • Handled special requests from clients and guests
  • Designed, assembled and maintained mobile food preparation stations
  • Ensured health and safety regulations were met
  • Set tables, maintained a clean and event-appropriate work space

Host

Hickory Tavern
02.2021 - 05.2021
  • Welcomed guests in a warm and friendly manner
  • Ascertained dining needs of customers, maintained seating chart
  • Monitored restaurant activity to determine seating and dining flow
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Cashier/Server

Farmhaus Burger
09.2016 - 12.2019
  • Motivated to provide a solution to every customer's request
  • Welcomed customers and helped determine their needs
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty

Education

Bachelor of Arts - Psychology

University of South Carolina
Columbia, SC
08.2019 - Current

Skills

Customer service

Service estimates

Computer skills

First aid

Classroom management

Classroom experience

Childhood development

Preschool experience

Cash handling

Handling customer complaints

Data entry

Customer service

Timeline

Service Advisor

Mazda of South Charlotte
10.2023 - Current

Nanny/Babysitter

Care.com
08.2023 - Current

Childcare Attendant

Eastminster Presbyterian Church
01.2023 - 07.2023

Catering Associate

Apron Strings Catering
05.2021 - 08.2021

Host

Hickory Tavern
02.2021 - 05.2021

Bachelor of Arts - Psychology

University of South Carolina
08.2019 - Current

Cashier/Server

Farmhaus Burger
09.2016 - 12.2019
Rosemary PeelService Advisor