Rosemary Pena
Ontario,CA
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
18
18
years of professional experience
Work History
Caregiver
IHSS Adult Services Program
Ontario, CA
10.2023 - Current
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Medical Assistant
Dr.Ahmed
Montclair, CA
06.2016 - 01.2019
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Administered injections, medications and treatments as directed by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
Medical Assistant Externship
Advance Healthcare for Women and Children
Upland, CA
01.2016 - 03.2016
- Hands on EMR program, filing, front and back office duties, vital signs, and assemble paperwork ready for delivery
- Urinalysis, UCG Testing, assisted doctor with pap smears and procedures
- Translation for Spanish speaking patients, blood withdrawal, and explained medications and vitamins to patients
Front Office
Arrowhead Hospital
Colton, CA
08.2013 - 05.2014
- Welcome and greeted all patients and visitors, in person or over the phones
- Answered the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Responsible for keeping the reception area clean and organized
- Registered new patients, data entry, and scheduled patient appointments
- Responded to patients', prospective patients, and visitor inquiries in a courteous manner
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
- Translated for Spanish speaking patients
Customer Service
Clearside General
Ontario, CA
08.2011 - 04.2012
- Answered customer questions and inquires
- Collections/data entry and processing of applications
- Reinstatements and cancellations of policies
Office Manager / Sales
Amigos Express
Fontana, CA
03.2006 - 07.2010
- Received, scheduled, tracked and invoiced orders for delivery
- Prepared and issue daily production reports
- Maintain radio communications with technicians
- Responsible for data entry, accounts payable, collections, and payroll
- Inside sales and order supplies
Education
Diploma - Medical
American Career College
Ontario, CA03.2016
Skills
- Injections (IM, ID, SQ)
- Bilingual English/Spanish
- Throat Culture
- Surgical Tray (I&D, L&R)
- Infant Measurements
- Glucose Testing
- Collection of Specimens
- Patient Draping & Positioning
- Venipuncture (Butterfly/Syringe)
- Medical Terminology
- Visual Acuity
- Insurance Verification
- Patient History
- Patient Room Set Up
- Telephone Etiquette
- Physical Exams
- Tray Set Up (PAP)
- Data Entry/50 WPM
- Urinalysis
- Vital Signs/EKG's
- Customer Service
- HIPAA Compliance
- Mobility Assistance
- Basic Housekeeping
- Care Plan Adherence
- Patient Management
- Time Management
- Care Plan Management
- Multitasking and Organization
- Direct Patient Care
- Patient Care
- Medication Administration
- Disability Support
- Respectful and Compassionate
- Spanish Fluency
- Personal Hygiene Assistance
- COVID-19 Safety Policies
- Daily living assistance
Timeline
Caregiver
IHSS Adult Services Program
10.2023 - Current
Medical Assistant
Dr.Ahmed
06.2016 - 01.2019
Medical Assistant Externship
Advance Healthcare for Women and Children
01.2016 - 03.2016
Front Office
Arrowhead Hospital
08.2013 - 05.2014
Customer Service
Clearside General
08.2011 - 04.2012
Office Manager / Sales
Amigos Express
03.2006 - 07.2010
Diploma - Medical
American Career College
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