Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary Pilgreen

Loveland,CO

Summary

Skilled professional with significant experience in a leadership role implementing exceptional focus on customer satisfaction. Serving as a fair, hard-working supervisor with proven ability to foster team collaboration and to meet customer needs. Known for reliability and adaptability in meeting changing demands within a fast-paced environment while maintaining an enthusiastic attitude.

Overview

7
7
years of professional experience

Work History

Gatehouse Supervisor

Lincoln Parish Park
05.2018 - 06.2025


  • Collaborated with nonprofit groups for local fundraisers
  • Identified areas of improvement for profitability
  • Provided customers with consistent support, feedback, and hospitality
  • Assisted in event organization, training and hiring new employees
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conceptualized the facility website
  • Trained employees in customer service, operation of new website, sales reconciliation
  • Resolved point of sale terminal, phone, register, internet issues
  • Organized and led event organization meetings
  • Presented facility updates to the Lincoln Parish Police Jury
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.


Hospitality Worker

North Louisiana Exhibition Center
08.2020 - 10.2023
  • Maintained enthusiasm while working shifts in excess of twelve hours
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Facility Manager

Lambright Sports And Wellness Center
08.2019 - 01.2021
  • Utilized lifeguarding skills as a certified lifeguard
  • Trained and mentored new employees
  • Employed safety initiatives, resulting in no incidents during my employment
  • Supervised staff of 30 employees in day-to-day activities.
  • Oversaw all aspects of equipment maintenance and repair of complex pool equipment and chemical usage

Education

Bachelors - Psychology

Louisiana Tech University

Skills

  • Microsoft Office - Word, Excel
  • Checkfront Reservation Software
  • Conflict management
  • Training and mentoring
  • Multitasking
  • Employee development
  • Complex problem-solving
  • Team building
  • Policy enforcement
  • Verbal and written communication

Timeline

Hospitality Worker

North Louisiana Exhibition Center
08.2020 - 10.2023

Facility Manager

Lambright Sports And Wellness Center
08.2019 - 01.2021

Gatehouse Supervisor

Lincoln Parish Park
05.2018 - 06.2025

Bachelors - Psychology

Louisiana Tech University

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