Rosemary Poffinbarger
Buckeye,AZ
Summary
Accomplished Financial Aid Officer from the University of Phoenix, adept in financial aid applications and loan processing, with a proven track record of enhancing student satisfaction through effective communication and rigorous compliance with federal guidelines. Skilled in data verification and critical thinking, consistently delivered high-quality training and improved policy evaluations.
Overview
15
15
years of professional experience
Work History
Financial Aid Officer
University of Phoenix
02.2010 - 08.2024
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Improved student satisfaction with financial aid services by providing timely and accurate information on available resources.
- Provided comprehensive training to new staff members, ensuring consistent delivery of high-quality service to students and their families.
- Complied with state and federal financial aid guidelines and regulations.
- Conducted regular evaluations of policies and procedures, recommending improvements based on best practices within the industry.
- Maintained compliance with federal regulations through meticulous record-keeping and regular audits of financial aid files.
- Enhanced communication efforts between the Financial Aid Office and other campus departments to streamline processes and improve overall student experience.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
High School Diploma -
South Mountian High School
Phoenix, AZ05.2000
Skills
Financial aid applications
Timeline
Financial Aid Officer
University of Phoenix
02.2010 - 08.2024
High School Diploma -
South Mountian High School