Rosemary Poffinbarger
Buckeye,AZ
Summary
Accomplished Financial Aid Officer from the University of Phoenix, adept in financial aid applications and loan processing, with a proven track record of enhancing student satisfaction through effective communication and rigorous compliance with federal guidelines. Skilled in data verification and critical thinking, consistently delivered high-quality training and improved policy evaluations.
Overview
15
15
years of professional experience
Work History
Financial Aid Officer
University of Phoenix
Phoenix, AZ
02.2010 - 08.2024
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Improved student satisfaction with financial aid services by providing timely and accurate information on available resources.
- Provided comprehensive training to new staff members, ensuring consistent delivery of high-quality service to students and their families.
- Complied with state and federal financial aid guidelines and regulations.
- Conducted regular evaluations of policies and procedures, recommending improvements based on best practices within the industry.
- Maintained compliance with federal regulations through meticulous record-keeping and regular audits of financial aid files.
- Enhanced communication efforts between the Financial Aid Office and other campus departments to streamline processes and improve overall student experience.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
High School Diploma -
South Mountian High School
Phoenix, AZ05.2000
Skills
Financial aid applications
Loan and grant knowledge
Federal Student Aid policies
Data verification
Financial analysis aptitude
Data Entry
Organization and Time Management
Critical Thinking
Training and Development
Written Communication
Self-Motivated
Dependable and Responsible
Analytical and Critical Thinking
Timeline
Financial Aid Officer
University of Phoenix
02.2010 - 08.2024
High School Diploma -
South Mountian High School