Rosemary Powell
Jacksonville,NC
Summary
Dynamic Customer Service Representative with proven expertise at Connexus Resource Group, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and proficient in Microsoft Excel, I consistently transformed high-stress situations into opportunities for positive outcomes, significantly boosting customer satisfaction and retention.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
12.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Executive Director
Wagtown Learning Corporation
01.2022 - 10.2024
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Customer Service Representative
CBE
02.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sales Manager
Hubbard Dianetics Foundation
06.2015 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Nursing Assistant
Better Health Services
03.2010 - 02.2014
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
Education
Licensed Practical Nurse - Nursing
Bordeaux Hospital
Nashville, TN07.2004
GED - General Studies
Clarksville,TN Education
Clarksville, TN05.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Connexus Resource Group
12.2024 - 03.2025
Executive Director
Wagtown Learning Corporation
01.2022 - 10.2024
Customer Service Representative
CBE
02.2021 - 12.2021
Sales Manager
Hubbard Dianetics Foundation
06.2015 - 07.2020
Nursing Assistant
Better Health Services
03.2010 - 02.2014
Licensed Practical Nurse - Nursing
Bordeaux Hospital
GED - General Studies
Clarksville,TN Education
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