Rosemary Price
ROSEVILLE,MI
Summary
Welcoming clerical professionalism with more than 20+ years of experience in a Corporate office setting assisting Retail customers, Teammates, and Administrative staff. Positive and upbeat attitude while greeting and interacting with customers, answering calls, scheduling patients and verifying insurance.
Liaison between the Optical Lab and the customer to provide the best Optical experience. Delivering customer service and administrative excellence to more than 85 Retail offices, and Affiliates.
Overview
24
24
years of professional experience
Work History
Corporate Receptionist
SVS Vision Inc.
03.2024 - 08.2024
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of sensitive information through proper handling of physical documents and electronic files.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept inventory levels optimal by tracking supply usage; proactively ordered additional supplies as needed.
Customer Care Specialist
SVS Vision Inc.
10.2000 - 03.2024
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Educated customers about billing, payment processing and support policies and procedures.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Scheduled customer appointments, and verified vision insurance
Education
Associate of Science - Physical Therapy Asst. Program
Macomb Community College
Warren, MIHigh School Diploma -
Redford High School
Detroit, MISkills
- Complaint Handling
- Mail distribution
- Data Entry
- Issue and Resolution Tracking
- Building Security
- Multi-line telephone operation
- Call center experience
- Appointment Scheduling
- Customer service excellence
- Microsoft Windows and Office
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Awarded "Valuable Customer Service Award" for going above and beyond normal duties to demonstrate Excellent customer service.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Corporate Receptionist
SVS Vision Inc.
03.2024 - 08.2024
Customer Care Specialist
SVS Vision Inc.
10.2000 - 03.2024
Associate of Science - Physical Therapy Asst. Program
Macomb Community College
High School Diploma -
Redford High School
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