Rosemary Protocollo
Phoenix,AZ
Summary
Motivated administrative assistant offering valuable contributions in all facets of administrative activities. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
46
46
years of professional experience
Work History
Receptionist/Bulletin Editor
St. Patrick Catholic Community
10815 N. 84 Street, Scottsdale AZ
04.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with parishioners, and updated parishioner records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in parishioners.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Organized, maintained and updated information in computer databases.
- Design and layout of a 16 page bulletin weekly
- Increased reader engagement by incorporating relevant visuals and graphics into bulletin design.
- Read for correct grammar, punctuation and spelling.
Receptionist/Production
Wilenchik & Bartness Law Firm
11.2013 - 03.2018
- Front desk receptionist, phones, client services
- Prepared attorneys and judge's notebooks for hearings
- Responsible for all in-house printed materials including collating, stitching, binding
- Scanned mail daily and distributed electronically to twelve lawyers
- Scanned and printed client files on high-speed digital printers.
Lead Floral Designer
North Scottsdale Floral
09.2010 - 09.2013
- Custom designed high end floral pieces
- Increased overall sales by 30% in one year
- Excellent customer service skills serving walk-in customers and phone-in customers
- Designed and printed all order forms, advertisements, flyers and brochures.
Office Manager
Chateau Interiors
09.2004 - 09.2009
- Receptionist in charge of entire office operations.
Document Production Services
Arizona State University
06.2001 - 09.2004
- Designed printed pieces within the department and university including signs, posters, slides, overhead transparencies, newsletters, brochures, flyers and logos as requested by clients
- Operated high speed 4 color digital printers
- Operated computerized cutting and folding machines
- Performed required preparatory work such as layout and paste-up in order to prepare camera-ready artwork for the printing department
- Developed a custom numbering system for reorders of forms cutting costs of materials and time benefiting both the university and design department
- Assisted printing manager on digital printing press daily.
Server
Tango Bar and Grill
12.1998 - 05.2002
- Part-time, evening shift, along with full time job.
Merchandise Coordinator
Dillard's Inc., Advertising Department
11.2000 - 06.2001
Graphic Designer
Dillard's Inc., Advertising Department
01.2000 - 11.2000
Production
Dillard's Inc., Advertising Department
03.1999 - 01.2000
Sign Shop Coordinator
Dillard's Inc., Advertising Department
10.1998 - 03.1999
Landmark Printing Co.
06.1978 - 10.1998
- Family Business
Education
English Course -
Scottsdale Community College
Scottsdale, AZSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Office Administration
- Office equipment operations
- Business Administration
- Attention to Detail
- Visitor and Customer Relations
- Graphic Designer
Coursework
- Various Photoshop and Illustrator workshops, Tempe AZ
- Hudson County Vocational/Technical School for Printing and Business School, North Bergen, NJ.
- Bayonne High School, Bayonne, NJ
Love interior designing, card designing, cooking and baking.
Self taught baker and cook. Fell in love with interior design and passionate about decorating my home.
Timeline
Receptionist/Bulletin Editor
St. Patrick Catholic Community
04.2018 - Current
Receptionist/Production
Wilenchik & Bartness Law Firm
11.2013 - 03.2018
Lead Floral Designer
North Scottsdale Floral
09.2010 - 09.2013
Office Manager
Chateau Interiors
09.2004 - 09.2009
Document Production Services
Arizona State University
06.2001 - 09.2004
Merchandise Coordinator
Dillard's Inc., Advertising Department
11.2000 - 06.2001
Graphic Designer
Dillard's Inc., Advertising Department
01.2000 - 11.2000
Production
Dillard's Inc., Advertising Department
03.1999 - 01.2000
Server
Tango Bar and Grill
12.1998 - 05.2002
Sign Shop Coordinator
Dillard's Inc., Advertising Department
10.1998 - 03.1999
Landmark Printing Co.
06.1978 - 10.1998
English Course -
Scottsdale Community College