Rosemary Quintanilla
Certified Medical Assistant/ Certified Phlebotomy Technician
Lago Vista,TX
Summary
Adept at enhancing clinic efficiency and patient care, my tenure at QC Kinetix showcases a robust blend of HIPAA regulation adherence and analytical problem-solving. Skilled in venipuncture and electronic medical records management, I've significantly contributed to optimizing operations and fostering positive patient experiences, evidenced by training staff and minimizing supply waste across multiple locations.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Certified Medical Assistant/Certified Phlebotomy Technician
QC Kinetix
09.2019 - Current
- Implemented monthly inventory, ordering medical and office supplies needed while minimizing waste and adhering to budget constraints for 7 clinical locations.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Oriented and trained new staff on proper policies, procedures and blood draw techniques.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols and prepared procedure injections.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted physician with bone marrow aspiration, including preparing operating room and sterilizing instruments.
- Performed deep tissue laser therapy to reduce inflammation and increase blood circulation.
- Consistently followed protocol for proper disposal of sharps and biohazardous waste materials, ensuring safety compliance.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Certified Phlebotomy Technician
PathGroup Laboratories
09.2019 - 01.2021
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Consistently followed laboratory protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
- Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
- Verified proper storage and transportation of specimens to laboratories.
- Verified patients' identification for proper sample collection.
- Reviewed and processed requisitions for laboratory tests.
Certified Medical Assistant/Certified Pharmacy Technician
Hormone Wellness Center
08.2018 - 04.2019
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Prepared and administered patient injections.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Assisted in training clinical inters on proper policies and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Centrifuged blood samples as outlined in clinical protocols.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Certified Medical Assistant/Certified Phlebotomy Technician
Lotus Gynecology Health & Wellness
12.2017 - 08.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered patient injections.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Certified Medical Assistant
Pain Doctor
02.2017 - 12.2017
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
The OB /GYN Group of Austin
07.2016 - 02.2017
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Prepared and administered patient injections.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to office information, as well as answering patient questions and concerns.
Phlebotomy Technician
Clinical Pathology Laboratories, Inc.
11.2014 - 07.2016
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
Certified Medical Assistant - Medical Assisting
Virginia College
Austin, TX07-2016
Certification - Phlebotomy Technician
Austin Community College
Austin, TX05-2013
Skills
- HIPAA Regulation Adherence
- Analytical Problem-Solving
- Medical Terminology Knowledge
- Appointment Management
- Venipuncture Proficiency
- Supply Chain Optimization
- Efficient Appointment Coordination
- Meticulous Attention to Detail
- Electronic Medical Records Management
- Experienced with Medical Terminology
- Patient Medication Management
- Medical Office Management
Certification
- CPR Certification
- Certified Medical Assistant
- Certified Phlebotomy Technician
Languages
Spanish
Elementary
English
Professional Working
Timeline
Certified Medical Assistant/Certified Phlebotomy Technician
QC Kinetix
09.2019 - Current
Certified Phlebotomy Technician
PathGroup Laboratories
09.2019 - 01.2021
Certified Medical Assistant/Certified Pharmacy Technician
Hormone Wellness Center
08.2018 - 04.2019
Certified Medical Assistant/Certified Phlebotomy Technician
Lotus Gynecology Health & Wellness
12.2017 - 08.2018
Certified Medical Assistant
Pain Doctor
02.2017 - 12.2017
Certified Medical Assistant
The OB /GYN Group of Austin
07.2016 - 02.2017
Phlebotomy Technician
Clinical Pathology Laboratories, Inc.
11.2014 - 07.2016
- CPR Certification
- Certified Medical Assistant
- Certified Phlebotomy Technician
Certified Medical Assistant - Medical Assisting
Virginia College
Certification - Phlebotomy Technician
Austin Community College
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