Rosemary Roberts
Collegeville,PA
Summary
Enthusiastic and passionate educational administrator eager to transition from higher education into a dynamic administrative role. Seeking an opportunity to contribute expertise towards supporting and advancing the field of education through grant development and technology support. Excited to leverage leadership skills, grant writing experience, and a passion for education to facilitate enterprise-wide grant activities and offer guidance in grant development to administrators.
Overview
9
9
years of professional experience
Work History
Assistant Director of Residence Life
Ursinus College
07.2020 - Current
- Directly supervise and evaluate 16 resident assistants and one graduate assistant with biweekly one-on-ones and evaluations
- Manage community development, conduct referrals, facility concerns, and room change requests for more than 450 first-year students
- Successfully applied for and currently implementing $3,000 retention funding through the Office of the President for special projects aimed at increasing student retention and overall satisfaction
- Develop an educational area plan for the residential community within parameters of the Ursinus QUEST and Student Affairs Curricular Approach, promoting independence, community, thoughtfulness, and leadership
- Implemented new technology systems to optimize housing assignment processes, resulting in increased efficiency and accuracy in placement
- Assessed program effectiveness and student progress using data-driven metrics to look for areas of improvement, provide feedback, and adjust strategies based on findings to continually improve offerings for students
- Led and assisted in residential and housing annual projects, including resident advisor training, selection, housing lottery, and semester openings and closings
- Contribute to creating a schedule, classroom expectations, curriculum, and teaching for a one-credit weekly RA Class
- Demonstrate excellence in organization and attention to detail by overseeing the college housing key room, including supervising three student employees to coordinate key distribution, collection, inventory, and room changes.
Assistant Resident Director
University of Pittsburgh
08.2019 - 04.2020
- Directly supervised and evaluated six resident assistants with biweekly one-on-ones and performance reviews
- Assisted Resident Director in training, evaluating, and directing the work of 16 resident assistants while providing general support and community development for a first-year community of 730 residents
- Advised, approved programming, and monitored the budget for Outdoor Recreation Living Learning Community and provided facilitating support for 300 residents of Honors Living Learning Community
- Served as conduct judicial officer in support of the university code of conduct and residential handbook
Student Services Specialist
Carnegie Mellon University
08.2018 - 08.2019
- Promote the vision and mission regarding student success and persistence in the Division of Enrollment Services through individualized customer service to parents and students in-person, phone, and through email
- Promptly resolve and respond to concerns regarding financial aid, student accounts, university registrar, and student records in a fast-paced setting while prioritizing FERPA, Title IV, and institutional policies
- Enhanced student support services by implementing efficient processes and streamlining communication channels.
- Develop benchmarking for the Financial Literacy Committee on financial literacy focused advertising and programming to better facilitate annual events like Financial Literacy Week
- Recommend updated procedures and documentation on daily office functionality and understanding through revamping new employee training materials and schedule
- Regularly attend trainings, webinars, and other learning material directly related to FASFA, CSS College Board Profile, veteran's benefits, and other financial aid processes
- Enhanced student support services by implementing efficient processes and streamlining communication channels.
- Mentored new staff members, sharing expertise and providing guidance on best practices in the field of student services.
Hospital Liaison
University of Pittsburgh
10.2018 - 04.2019
- Supported the management of students in crisis when a hospital transportation was involved through providing counsel to students, communicating with parents, and prioritizing departmental crisis protocol
- Ensured clarity of communication in responding to questions and concerns with students, university police, residence life staff, hospital staff, and emergency personnel.
Graduate Intern for Upperclassmen Residence Halls
University of Pittsburgh
09.2018 - 04.2019
- Served as advisor for Residence Hall Council team of eight student representatives from two upperclassmen residence halls through advising weekly meetings and mentoring in individual settings
- Developed and analyzed student assessment regarding intentional strategies for building-wide programming that was presented to upperclass resident advisors
- Shadowed conduct hearings and provided counsel to students regarding the university judicial process.
Interim Administrative Support Assistant
Moravian University
05.2018 - 08.2018
- Supported the Director and Assistant Director of Housing with the overall functionality of the office and fielded inquiries related to housing and residence life while helping supervise two student Summer Conference Assistants
- Responsible for residence hall key audits, compiling damage charges and appeals, and assigning summer students to residence hall rosters.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
Data Assessment Assistant
Moravian University
01.2015 - 05.2018
- Collate, analyze, and develop data collection through customized surveys and student outreach for the Center for Career and Civic Engagement
- Increased efficiency by implementing new processes and providing administrative support to management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Marketing and Analytics Intern
Traditions Of Hanover
08.2016 - 04.2017
- Implemented data collection systems and strategies through Excel to optimize efficiency and data quality
- Evaluated survey data through qualitative and quantitative reports to ensure accuracy and advise metrics-based proposals to prioritize business needs and better the residential life of patrons
- Improved data accuracy by conducting thorough data analysis and identifying errors in the dataset.
Philadelphia Mayor's Internship Program
Office Of The Inspector General
06.2016 - 08.2016
- Facilitated research on 3,000+ city owned and nominally-sold properties to develop a multifaceted analysis of procedures with recommendations given to the Philadelphia Inspector General
- Co-created a personal management workshop for 50 city employees with the Chief Administrative Office
Constituent Services Intern
District Office Of State Rep. Peter Schweyer
02.2016 - 06.2016
- Led research on issues pertinent to the Legislator's district involving a diverse constituent base
- Enhanced constituent satisfaction by promptly addressing inquiries and concerns through email, phone calls, and in-person meetings.
- Organized community outreach events to increase awareness of available resources and services for constituents.
- Gained valuable insight into the inner workings of local government by attending council meetings, committee hearings, and community events as required.
- Stayed current on federal, state, and local legislation relevant to constituent needs, ensuring accurate advice was provided at all times during interactions with constituents.
Education
Master of Education - Higher Education Management, Student Services Track
University of Pittsburgh
Pittsburgh, PA04.2020
Bachelor of Arts with Honors - Political Science
Moravian University
Bethlehem, PA05.2018
Skills
- Grant Development and Research
- Proposal Development
- Operational Management
- Presentation Development
- Public Speaking
- Supporting Documentation
- Goal Tracking
- Compliance Knowledge
- Attention to Detail
- Data Analysis
- Budget Analysis and Review
Websites
Accomplishments
● New Professionals and Graduate Students Steering Committee Member, NASPA, 2021-2023
● Alpha Sigma Alpha Social Responsibility Leader National Volunteer, Region 10, 2020-2022
● Spring 2020 William A. Yeager Fellowship, University of Pittsburgh, School of Education
● Alpha Sigma Alpha Sorority Leadership Development Institute, Small Group Facilitator, 2019 & 2021
● Council of Graduate Students in Education , University of Pittsburgh, served as Secretary, 2019-2020
● Sigma Phi Epsilon Penn Gamma Chapter, served as Programming Mentor and Advisor, 2018-2020
Honors Awards Activities
- New Professionals and Graduate Students Steering Committee Member, NASPA, 2021-2023
- Alpha Sigma Alpha Social Responsibility Leader National Volunteer, Region 10, 2020-2022
- Spring 2020 William A. Yeager Fellowship, University of Pittsburgh, School of Education
- Alpha Sigma Alpha Sorority Leadership Development Institute, Small Group Facilitator, 2019 & 2021
- Council of Graduate Students in Education, University of Pittsburgh, served as Secretary, 2019-2020
- Sigma Phi Epsilon Penn Gamma Chapter, served as Programming Mentor and Advisor, 2018-2020
- Summa Cum Laude with additional honors in Political Science, Moravian University
- Dean's List 8 consecutive semesters, Moravian University
- 2018 Robert J. Pollock Political Science Award, Moravian University Political Science Department
- Selected to 8 academic honors societies, Moravian University
- 2018 Omicron Delta Kappa Outstanding Senior Award, Moravian University Circle
- 2018 Greek Woman of the Year, Moravian University Office of Greek Life
- 2017 MACUHO Annual Conference, Volunteer Incentives Program Student Participant
- 2016 Omicron Delta Kappa Spirit of Moravian Award, Moravian University Circle
- Omicron Delta Kappa Leadership Honors Society, Moravian University Circle, served as President
- Panhellenic Council, Moravian University, served as VP of Programming, VP of Recruitment, and President
- Alpha Sigma Alpha Sorority, Zeta Nu Chapter, served as Ritual Chair, Public Relations, and Accreditations
Timeline
Assistant Director of Residence Life
Ursinus College
07.2020 - Current
Assistant Resident Director
University of Pittsburgh
08.2019 - 04.2020
Hospital Liaison
University of Pittsburgh
10.2018 - 04.2019
Graduate Intern for Upperclassmen Residence Halls
University of Pittsburgh
09.2018 - 04.2019
Student Services Specialist
Carnegie Mellon University
08.2018 - 08.2019
Interim Administrative Support Assistant
Moravian University
05.2018 - 08.2018
Marketing and Analytics Intern
Traditions Of Hanover
08.2016 - 04.2017
Philadelphia Mayor's Internship Program
Office Of The Inspector General
06.2016 - 08.2016
Constituent Services Intern
District Office Of State Rep. Peter Schweyer
02.2016 - 06.2016
Data Assessment Assistant
Moravian University
01.2015 - 05.2018
Master of Education - Higher Education Management, Student Services Track
University of Pittsburgh
Bachelor of Arts with Honors - Political Science
Moravian University
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