Rosemary Romero
West Covina,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Billing Resolution Specialist 2
Southern California Edison
03.2020 - Current
- Contributed to the resolution of different initiatives such as IEE Delayed, Routine IEE Fallout and Greater than 180 Days Delayed.
- Received comprehensive training in Basic MOP and CS10's.
- Perform weekly review of the Rate Eligibility Tariff Report for accuracy when placing customers on the correct rate based on eligibility requirements
- Working on accounts by researching reason for delayed billing to determine if Rule 17 credit is warranted on the account
- Exhibit knowledge of Company policies, procedures, tariff rules and rates
- Conducted analysis to identify billing delays and ensure timely billing for customers.
- Contributed to a positive work environment through effective communication, collaboration, and problem-solving skills within the Billing Resolution team.
- Experienced in the use of C4C platforms.
- Achieved proficiency in SAP
- Ability to take initiative and accountability for the accuracy of information and for achieving results.
- Demonstrated ability to thrive in high-pressure, dynamic environments by executing tasks with unwavering attention to detail, strong sense of urgency, and adeptness at multitasking within collaborative teams.
Customer Service Specialist II
Superior Communication/PureGear Division
05.2017 - 06.2019
- Answer incoming customer phone calls
- Respond to customer service inbox
- Responsible for mass releasing orders from our Learn to Earn Program
- Responsible for mass releasing Canada replacements
- Run Backorder reports for replacement account
- Customer communication regarding pending orders or tracking through Knack Builder
- Processed orders placed through website.
Sales Administrator
Superior Communication/PureGear Division
07.2002 - 05.2017
- Customer purchase order entry
- Run Backorder reports for customers
- Customer communication regarding pending orders or tracking
- Run reports as requested
- Communicate with customers when Product not available and provide ETA’s
- Process RMA’s
- Post RMA’s
- Post China shipping documents for customer drop shipments.
Education
University of Phoenix
Diploma -
Gladstone High School
Covina, CA06.2001
Skills
- Bilingual: Spanish
- Proficient with Microsoft Suite Applications, ie Microsoft Word, PowerPoint, and Excel
- Ability to work and multitask in a fast work environment
- Highly motivated and self-sufficient
- Strong people and leadership skills
- Strong communication skills
- Willingness to learn new skills
Accomplishments
- Received 10yr of service plaque Dec. 2012
- Kaizen workshop Oct. 2009
- Received 15yr of service plaque Dec. 2017
References
Furnished upon request
Timeline
Customer Billing Resolution Specialist 2
Southern California Edison
03.2020 - Current
Customer Service Specialist II
Superior Communication/PureGear Division
05.2017 - 06.2019
Sales Administrator
Superior Communication/PureGear Division
07.2002 - 05.2017
University of Phoenix
Diploma -
Gladstone High School
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