Rosemary Salaiz
Phoenix,AZ
Summary
Dynamic EVS Manager II at Sodexo USA with proven expertise in service coordination and conflict resolution. Successfully enhanced cleanliness standards, leading to improved customer satisfaction. Adept at training teams and managing operations, demonstrating strong leadership and effective communication skills. Committed to fostering a collaborative work environment while ensuring compliance with safety protocols.
Overview
14
14
years of professional experience
Work History
EVS Manager II
Sodexo USA
Phoenix, AZ
04.2024 - Current
- Managed daily operations of environmental services team.
- Trained staff on cleaning protocols and safety standards.
- Ensured proper use of cleaning equipment and supplies.
- Coordinated with other departments for service needs.
- Conducted inspections to maintain service quality standards.
- Provided support during audits and inspections procedures.
- Responded quickly to customer complaints regarding cleanliness issues.
- Established schedules for routine cleaning activities throughout the facility.
- Conducted regular staff meetings to provide updates on policies and procedures.
- Reviewed invoices from service providers to ensure accuracy of billing information.
- Maintained inventory of cleaning supplies and equipment, ordering new items as needed.
- Delegated work to personnel and checked performance against company guidelines.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
EVS Manager I
Sodexo USA
Phoenix, AZ
06.2022 - 04.2024
- Scheduled and coordinated cleaning services to meet facility needs effectively.
- Reviewed invoices from service providers to ensure accuracy of billing information.
- Worked closely with Human Resources department to recruit, hire, train, and evaluate EVS staff members.
- Responded quickly to customer complaints regarding cleanliness issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
EVS Sr. Supervisor
Sodexo USA
Phoenix, AZ
08.2018 - 06.2022
- Trained staff on best practices and safety procedures.
- Coordinated schedules to ensure adequate coverage and efficiency.
- Resolved staff conflicts and promoted a positive work environment.
- Collaborated with other departments to support facility needs.
- Developed and maintained a positive working environment for all staff members.
- Responded promptly to emergency situations requiring immediate attention.
- Resolved conflicts among staff members in a professional manner.
- Assessed employee performance through observation, discussion and review of metrics.
- Acted as an ambassador for the organization by providing excellent customer service and support at all times.
- Communicated regularly with other departments regarding scheduling needs or special requests.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
EVS Supervisor
Sodexo USA
Phoenix, AZ
07.2015 - 08.2018
- Analyzed trends in customer feedback data to identify opportunities for improvement.
- Resolved conflicts among staff members in a professional manner.
- Assessed employee performance through observation, discussion and review of metrics.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
- Promoted a culture of continuous learning amongst staff members through proactive mentoring and development activities.
- Acted as an ambassador for the organization by providing excellent customer service and support at all times.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
Dispatcher
Sodexo USA
Phoenix, AZ
05.2014 - 07.2015
- Maintained accurate records of dispatch activities and communications.
- Assisted in resolving customer inquiries and complaints promptly.
- Provided training and support to new dispatch staff as needed.
- Organized and maintained filing systems for documents.
- Answered phone calls, emails and other inquiries.
- Entered data into computer systems to track dispatched items.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Provided customer service support.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received or prepared work orders.
EVS Attendant
Sodexo USA
Phoenix, AZ
06.2012 - 05.2014
- Maintained cleanliness and hygiene standards in designated areas.
- Operated cleaning equipment following safety protocols and procedures.
- Responded promptly to service requests from staff and guests.
- Collaborated with coworkers to improve workflow and effectiveness.
- Followed guidelines for handling hazardous materials safely.
- Vacuumed carpets and upholstered furniture.
- Emptied trash receptacles and replaced liners as needed.
- Replenished amenities.
- Cleaned and sanitized patient rooms, bathrooms, hallways, lobbies, stairwells, elevators and other areas of the hospital facility.
- Maintained a safe working environment by adhering to safety policies and protocols.
- Reported any maintenance issues or unsafe conditions immediately to supervisor.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
Education
High School Diploma -
Summit High School
Phoenix, AZ06-2023
Skills
- Service coordination
- Customer relationship management
- Conflict resolution
- Problem solving
- Record keeping
- Effective communication
- Team building
- Time management
- Leadership skills
- Multitasking capacity
- Teamwork and collaboration
- Self motivation
- Adaptability and flexibility
Timeline
EVS Manager II
Sodexo USA
04.2024 - Current
EVS Manager I
Sodexo USA
06.2022 - 04.2024
EVS Sr. Supervisor
Sodexo USA
08.2018 - 06.2022
EVS Supervisor
Sodexo USA
07.2015 - 08.2018
Dispatcher
Sodexo USA
05.2014 - 07.2015
EVS Attendant
Sodexo USA
06.2012 - 05.2014
High School Diploma -
Summit High School