Rosemary Santos
Otisville,NY
Summary
Hardworking and passionate jobseeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented administrative professional with superb people-skills and public relations experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Legal Aid Secretary - Legal Interpreter
Legal Aid Society of Orange County
Goshen, NY
07.2023 - 04.2024
- Effectively handled a large volume of incoming calls to assess and validate qualifications for free legal representation.
- Interacted daily with city and local court houses through various communication channels including phone, email, and fax.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Sent daily correspondence to clients and inmates.
- Served as an interpreter for criminal and family court cases, providing assistance both in person and over the phone.
- Translated documents between English and Spanish languages.
Bilingual Executive Assistant
Neurological Surgery, PC
West Islip, NY
01.2009 - 08.2020
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed and reviewed filing and office systems.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
Legal Receptionist
Romaguera, Baker, Dawson & Bringardner, PA
Orlando, FL
03.2006 - 07.2008
- Photocopied correspondence, documents and other printed materials.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Checked office supplies stock and placed orders to maintain levels.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06.1994
Skills
- Filing and data archiving
- Multi-line phone proficiency
- 50 WPM typing speed
- Performance improvement
- Proofreading
- Schedule & calendar planning
- Sorting and labeling
- Scheduling
- Office administration
- Customer Service
- Customer Service-Oriented
- Proper Phone Etiquette
- Appointment Setting
- Workers' Compensation Knowledge
- Sorting and Labeling
- Professional and Mature
Languages
Spanish
Professional
Timeline
Legal Aid Secretary - Legal Interpreter
Legal Aid Society of Orange County
07.2023 - 04.2024
Bilingual Executive Assistant
Neurological Surgery, PC
01.2009 - 08.2020
Legal Receptionist
Romaguera, Baker, Dawson & Bringardner, PA
03.2006 - 07.2008
High School Diploma -
Newtown High School
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