Rosemary Van Sickle

• Supported attorneys in lawsuits related to both construction disputes (like contract disagreements, defective work, and construction delays) and general business disputes between companies, including contract breaches, intellectual property infringement, and business torts, requiring expertise in both areas of law.
• Assists attorneys in managing cases related to disputes arising from construction projects, as well as broader business-to-business legal conflicts, by performing tasks like legal research, document preparation, case management, and communication with clients and opposing counsel, all within the framework of litigation procedures. Created highly researched and articulate legal paperwork such as pleadings, contracts, motions and briefs.
• Organized case files, tracked deadlines, managing discovery requests and responses, and ensuring compliance with court rules.
• Researched relevant laws, case precedents, and regulations related to construction contracts, breach of contract claims, defective workmanship, payment disputes, and general commercial litigation issues.
• Drafting legal documents such as complaints, answers, motions, discovery requests, deposition notices, settlement agreements, and trial briefs.
• Maintained regular contact with clients, updating them on case progress, and gathering necessary information to support litigation strategies.
• Assisted attorneys in preparing witnesses for depositions and trial by reviewing relevant documents and conducting practice interviews.
• Organizing exhibits, creating trial notebooks, and assisting attorneys during court hearings and trials.
• Coordinated logistics for trials, including booking travel arrangements and accommodations for legal teams, witnesses, and support staff. Collected and prepared pre-trial discoveries, records and evidence, including interviews of witnesses, clients and law enforcement.
• Conferred with clients and other involved parties to gather and track case information.
• Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
• Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
• Managed high-volume caseloads effectively by creating organized systems for tracking deadlines and prioritizing tasks.
• Drafted clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.
• Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
• Streamlined data collection efforts using advanced technological tools while maintaining accuracy during high-pressure situations.
• Demonstrated attention to detail in reviewing contracts, agreements, and other legal documents for accuracy and completeness.
• Increased attorney productivity by managing multiple case files simultaneously and prioritizing tasks effectively.
• Optimized communication between clients, attorneys, and the courts by serving as a reliable point of contact.
• Expedited trial preparation by organizing exhibits, preparing witness binders, and coordinating expert testimony schedules.
• Ensured timely submission of court filings by tracking deadlines and proactively addressing potential delays.
• Collaborated with cross-functional teams to gather relevant information and prepare comprehensive reports for review.
• Safeguarded client confidentiality through strict adherence to ethical guidelines concerning sensitive information handling practices.
• Assisted attorneys in preparing for depositions by summarizing deposition transcripts and identifying key issues.
• Streamlined internal processes for document management and retrieval with an organized filing system.
• Improved case efficiency by conducting thorough legal research and analyzing complex information.
• Served as a reliable liaison between clients, opposing counsel, experts, witnesses, and court personnel throughout the course of litigation matters.
• Managed complex cases effectively using advanced technology tools such as e-discovery software and document management systems.
• Conducted thorough legal research to support attorneys in developing strong case strategies.
• Facilitated efficient trial preparation by creating detailed witness lists, exhibit lists, and deposition summaries for attorneys'' review.
• Increased client satisfaction by providing prompt updates on case status and addressing concerns professionally.
• Reduced errors in document production through meticulous proofreading of legal drafts before submission.
• Drafted accurate legal documents such as pleadings, motions, and briefs to effectively present the client''s position.
• Ensured compliance with ethical guidelines by maintaining confidentiality of client information at all times.
• Investigated claims and prepared processing documentation.
• Prepared legal briefs, motions, and pleadings.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Conducted background investigations on defendant.
• Organized evidence, exhibits, motions, and subpoenas to support cases and prepare for trial.
• Completed electronic court filings at state and federal levels.
• Maintained litigation database and document organization for construction defect cases.
• Facilitated smooth transitions between pretrial stages by filing necessary paperwork promptly with appropriate courts or parties involved in cases.
• Assisted in securing favorable settlements by gathering critical evidence through the use of subpoenas, interrogatories, requests for production, and depositions.
• Demonstrated strong attention to detail when reviewing case materials, identifying potential legal issues for further exploration or analysis by attorneys.
• Contributed to positive working relationships within the firm by actively participating in team meetings and offering constructive input regarding strategy development or procedural improvements for handling civil litigation matters more effectively overall.
• Provided administrative support and research for civil litigation and civil proceedings.
• Maintained litigation database and document organization for Construction Defect, Commercial and Insurance cases.
• Understanding of complex business transactions and contractual agreements.
• Ability to analyze financial statements and business records.
• Knowledge of corporate law and governance issues.
• Used document review tools to discover and inspect records.
• Developed comprehensive database of legal resources, significantly reducing research time for future cases.
• Liaised with clients to gather crucial case information, fostering strong relationships and ensuring comprehensive case preparation.
• Conducted complex legal research to support case strategy development, contributing to favorable outcomes.
• Assisted in obtaining key evidence through subpoenaing records from various sources such as financial institutions or medical providers.
• Organized and maintained detailed case calendar, ensuring all deadlines were met without fail.

Directed the administrative reception clinic for the Department of Pediatric Dentistry & Orthodontics at the College of Dental Medicine. Providing admin support to all department heads, academic faculty, deans, and residents

• Provided logistical support for resident programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance
• Developed and updated spreadsheets and databases to track, analyze and report on cost-sharing data in regards to patient coverage
• Navigated the internal communication of clinical correspondence in regards to department events, financial contracts, patient records, and referrals
• Compiled and maintained comprehensive patient profiles comprised of full medical history, visit reports and summaries, as well as complete billing history from initial visit through the completion of treatment
• Handled financial accounts for patient care, billing records, contractual agreements, fee collections, and complied financial reports to manage clinic revenues
• Identified and implemented changes to existing processes to improve accuracy, efficiency and overall customer service
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Enhanced patient satisfaction with clear and concise explanations of billing statements, addressing any concerns promptly and professionally.
• Audited accounts receivable balances regularly to identify outstanding claims requiring follow-up or further investigation.
• Delivered exceptional customer service by promptly responding to inquiries from both internal and external stakeholders, fostering positive relationships with all parties involved in the billing process.
• Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
• Posted payments and collections on regular basis.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Handled account payments and provided information regarding outstanding balances.
• Utilized various software programs to process customer payments.
• Reconciled accounts receivable to general ledger.
• Reduced waiting times for patients by efficiently managing front desk operations and coordinating with clinical staff.
• Handled intake and referrals documentation for new patients and helped coordinate care between offices.
• Collaborated closely with healthcare professionals across various departments, streamlining administrative processes and improving patient flow.
• Maintained strict confidentiality of patient records, adhering to HIPAA guidelines and ensuring secure storage of sensitive information.
• Coordinated the onboarding process for new staff, ensuring that they were properly trained and familiar with office procedures and systems.
• Proactively identified areas for improvement within the administrative team, implementing changes that led to increased productivity and more effective communication.
• Scheduled appointments for providers and maintained office master calendar.
• Streamlined patient check-in processes by implementing electronic registration and appointment scheduling systems.
• Served as a reliable resource for patients seeking information on available services, payment options, or facility amenities.
• Improved accuracy in billing procedures by thoroughly reviewing insurance claims and resolving discrepancies before submission.
• Increased efficiency in document processing by implementing digital filing systems that reduced paper usage while maintaining high security standards.

• Promoted to Executive Assistant to the Chief Medical Officer & Vice President of Clinical Operations from the Administrative Receptionist
• Handled executives' requests and queries, managed administrative functions including complex agenda management focusing on executive allocation and availability
• Contributed to seamless business operations through planning and organizing executive meetings and conferences
• Handled and coordinated all pre-planning, travel, logistics, and catering for complex and ever-fluid executive business trips
• Created and processed detailed travel expenses reports and reimbursements
• Responded to phone calls, emails, and other correspondence to facilitate communication and enhance business processes. Acted as the main point of contact between the executives and the employees, nurses, physicians, and vendors
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Supervised temporary employees on administrative procedures, company policies, and performance standards until permanent receptionist was hired
• Managed appeals process for denied claims, proficiently providing supporting documentation to successfully overturn denial decisions in many cases.
• Enhanced patient satisfaction with clear and concise explanations of billing statements, addressing any concerns promptly and professionally.
• Audited accounts receivable balances regularly to identify outstanding claims requiring follow-up or further investigation.
• Collaborated with healthcare providers to reconcile discrepancies, facilitating accurate and timely claim submission.
• Streamlined billing processes for increased efficiency, resulting in faster reimbursements and improved cash flow.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance with all applicable billing codes and requirements.
• Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.
• Trained new team members on company-specific policies and procedures, contributing to a more cohesive and efficient billing department.
• Implemented electronic billing systems to improve efficiency, reduce errors, and expedite payment processing.
• Reduced claim denials by thoroughly reviewing medical documentation and ensuring accurate coding practices.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.
• Utilized advanced knowledge of ICD-10 codes to accurately process complex medical claims.
• Assisted in the development of policies and procedures related to medical claims management, ensuring compliance with industry regulations.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Followed up on denied claims to verify timely patient payment and resolution.
• Paid or denied medical claims based upon established claims processing criteria.
• Evaluated medical claims for accuracy and completeness and researched missing data.
• Managed large volume of medical claims on daily basis.
• Researched and resolved complex medical claims issues to support timely processing.
• Verified patient insurance coverage and benefits for medical claims.
• Generated reports on medical claims processing activities and results.
• Reviewed provider coding information to report services and verify correctness.
• Assessed medical claims for compliance with regulations and corrected discrepancies.
• Monitored and updated claims status in claims processing system.
• Coordinated with medical professionals and subject matter experts for case reviews, obtaining necessary clarification for accurate decision making.
• Created, composed and maintained appeal response templates.
• Maintained comprehensive knowledge of regulatory guidelines to ensure compliance within the appeals department.
• Streamlined appeals process for increased efficiency through consistent tracking and monitoring of cases.
• Coordinated with senior specialist to compose appeal responses.
• Submitted verbal and written notification to members and providers.
• Upheld organization''s reputation as a compliant plan sponsor by staying current on all relevant regulations and guidelines governing the appeals and grievances process.
• Enhanced internal processes for handling complaints by developing standardized guidelines and documentation templates.
• Demonstrated high-level attention to detail when reviewing medical records, provider contracts, and other relevant documents during case assessments.
• Processed and finalized appeals and grievances within agreed-upon turnaround time.
• Streamlined case management by implementing a well-organized tracking system for all incoming appeals and grievances.
• Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
• Increased accuracy in medical claims submissions by conducting thorough reviews of patient records and insurance information.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Educated patients about their financial responsibilities and available payment options, helping reduce unpaid accounts receivable balances.
• Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
• Liaised between patients, insurance companies, and billing office.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Collaborated with interdisciplinary teams to ensure smooth processing and accurate reimbursement of medical claims.
• Maintained up-to-date information in electronic medical records software.
• Coordinated with other healthcare providers concerning treatment plans for patients.
• Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
• Coordinated multidisciplinary care team meetings to discuss complex cases requiring collaborative input from various specialists for optimal treatment plans.
• Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Provided comprehensive administrative support for multiple executives simultaneously while maintaining exceptional attention to detail.
• Improved decision-making processes by conducting research, compiling data, and generating reports for executive review.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Played a vital role in onboarding new employees, providing necessary orientation materials and guidance for seamless integration into the workplace culture.
• Contributed significantly to the development of corporate policies and procedures for improved operational effectiveness.
• Assisted in financial management, preparing budgets and tracking expenses to ensure fiscal responsibility.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Created expense reports, budgets, and filing systems for management team.
• Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
• Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CMO and VP of Clinical Operations.
• Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.

• Verification Director, promoted from Administrative Assistant.
• Promoted and implemented high-quality standards for early childhood education programs for a global non-profit, with strong leadership roles in Human Resources and Logistical Management
• Supervised over (25) quality experts who traveled to and conducted on-site evaluations of programs seeking national accreditation
• Led the recruitment, hiring, and retention of Program Verifiers and the logistics of the verification and accreditation processes
• Trained and consulted verifiers through Webinars, PowerPoint presentations, and mock site visits to simulate real applications
• Effectively coordinated domestic and international travel itineraries, including booking airfare, hotel accommodations, and ground transportation
• Planned, coordinated and exhibited for various industry conferences annually
• Increased company profit margins by improving on the company's previously held standards and procedures for scheduling travel