ROSEMARY WILSON
Cincinnati,OH
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Box Office Assistant
Cincinnati Landmark Productions
07.2016 - Current
- Supervised other front of house positions.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Sold admission, processed payments, and issued tickets.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Directed ticket holders to seats and facility locations.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Customer Service, Consultant Success
Pure Romance
07.2020 - 05.2023
- Answering customer and consultant questions, emails and phone calls.
- Provided training for new customer service representatives.
- Entered data for management to showcase training statistics.
- Outreach for debt collection.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Supported clients with business analysis, documentation, and data modeling.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Onboarded and managed new client accounts to boost retention rates.
Box Office Assistant
Know Theatre
06.2018 - 06.2019
- Set up box office stations in unusual theatre spaces.
- Sold admission, processed payments, and issued tickets.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Worked flexible hours across night, weekend and holiday shifts.
- Check people in and sell tickets at the door
- Communicating with ushers and venue technicians.
- Provided information about current and future events at facility.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Education
B.A. - Theatre Arts
Northern Kentucky University
Master of Arts - Arts Management And Entrepreneurship
University of Oklahoma
12.2024
Skills
- Refunds and exchanges
- Quick Learner
- Good Telephone Etiquette
- Problem Solving Abilities
- Adaptability
- Attention to Detail
- Clerical Support
- Computer Proficiency
- Customer Service Excellence
- Conflict Resolution
- Effective Communication
Timeline
Customer Service, Consultant Success
Pure Romance
07.2020 - 05.2023
Box Office Assistant
Know Theatre
06.2018 - 06.2019
Box Office Assistant
Cincinnati Landmark Productions
07.2016 - Current
B.A. - Theatre Arts
Northern Kentucky University
Master of Arts - Arts Management And Entrepreneurship
University of Oklahoma
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