Rose Mary Wray
Buchanan,VA
Summary
Top-notch VP of Operations with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
25
25
years of professional experience
Work History
Vice President, Hotel Operations
Dominion Lodging
2013.02 - Current
- Established performance goals for department and provided methods for reaching milestones.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for department and outlined processes for achievement.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as enhanced brand reputation and employee morale.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
General Manager Comfort Inn
Dominion Lodging
2005.02 - 2013.02
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Dominion Lodging
1999.06 - 2005.02
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
GED -
Grundy High School
Grundy, VASkills
- Operations management
- Sales management
- Statistical analysis
- Profit and loss statements
- Strategic objective execution
- Financial management
- Policies and Procedures
- Management Team Leadership
- Quality Control Planning
- Training and Development
- Ethics and integrity
- Customer care
Timeline
Vice President, Hotel Operations
Dominion Lodging
2013.02 - Current
General Manager Comfort Inn
Dominion Lodging
2005.02 - 2013.02
Assistant Manager
Dominion Lodging
1999.06 - 2005.02
GED -
Grundy High School
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